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The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei; Weisstein, Fei L.; Anderson, Rolph E.; … - In: Journal of marketing channels : ... distribution … 23 (2016) 4, pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
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How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Cohen, Alex H.; Fresneda, Jorge E.; Anderson, Rolph E. - In: Journal of service theory and practice 33 (2023) 3, pp. 329-351
Persistent link: https://www.econbiz.de/10014302334
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Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
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Frequency of CRM implementation activities : a customer-centric view
Kim, Molan; Park, Jeong Eun; Dubinsky, Alan J.; Chaiy, Seoil - In: The journal of services marketing 26 (2012) 2, pp. 83-93
Persistent link: https://www.econbiz.de/10009568254
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Selling in an asymmetric retail world : perspectives from India, Russia, and the US on buyer-seller information differential, perceived adaptive selling, and purchase intention
Rippé, Cindy B.; Weisfeld-Spolter, Suri; Dubinsky, Alan J. - In: The journal of personal selling & sales management : JPSSM 36 (2016) 4, pp. 344-362
Persistent link: https://www.econbiz.de/10011629742
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Lonely consumers and their friend the retail salesperso
Rippé, Cindy B.; Smith, Brent; Dubinsky, Alan J. - In: Journal of business research : JBR 92 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011925320
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Under the sway of a mobile device during an in-store shopping experience
Rippé, Cindy B.; Weisfeld-Spolter, Suri; Yurova, Yuliya; … - In: Psychology & marketing 34 (2017) 7, pp. 733-752
Persistent link: https://www.econbiz.de/10011738073
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Key cultural values underlying consumers' buying behaviour : a study in an Iranian context
Karami, Masoud; Olfati, Omid; Dubinsky, Alan J. - In: Journal of Islamic marketing : JIMA 8 (2017) 2, pp. 289-308
Persistent link: https://www.econbiz.de/10011750370
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Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung; Dubinsky, Alan J. - In: International journal of retail & distribution management 45 (2017) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10011621610