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Konsumentenverhalten
Schweiz
42,587
Switzerland
22,104
Service quality
21,767
Dienstleistungsqualität
21,016
Financial services
12,664
Finanzdienstleistung
12,452
Customer satisfaction
6,567
Kundenzufriedenheit
6,362
Deutschland
6,274
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5,060
Germany
4,715
Relationship marketing
4,427
Beziehungsmarketing
4,393
Theorie
3,716
Theory
3,644
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3,561
USA
3,340
United States
3,026
Qualitätsmanagement
2,719
Wirtschaftsprüfung
2,703
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2,686
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2,654
Risikomanagement
2,249
Risk management
2,190
EU-Staaten
2,172
Österreich
2,129
EU countries
2,119
Schätzung
2,110
Großbritannien
2,073
Financial sector
2,040
Krankenhaus
1,983
Finanzsektor
1,975
Estimation
1,968
Hospital
1,942
United Kingdom
1,914
Welt
1,804
Finanztechnologie
1,796
World
1,788
Financial technology
1,773
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2,499
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892
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Article
4,168
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796
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6
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4,031
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4,031
Graue Literatur
204
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135
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133
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Hochschulschrift
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Thesis
103
Conference paper
32
Konferenzbeitrag
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29
Sammelwerk
29
Bibliografie enthalten
14
Bibliography included
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Aufsatzsammlung
9
Amtsdruckschrift
8
Collection of articles written by one author
8
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Sammlung
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6
Fallstudie
6
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3
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3
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3
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1
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Glossary included
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English
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German
207
French
5
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Russian
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Filippini, Massimo
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Schumann, Jan Hendrik
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Jebarajakirthy, Charles
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sesé, F. Javier
8
Sparks, Beverley
8
Wu, Luorong
8
Bartling, Björn
7
Beck, Adrian
7
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Schweiz / Bundesamt für Statistik
6
National Bureau of Economic Research
5
Schweiz / Bundesamt für Energie
3
Schweiz / Bundesamt für Umwelt
3
Deutschland / Bundeswehr / Universität Hamburg
2
INFRAS
2
Schweiz / Bundesrat
2
Terrafair - Verein für Fairen Handel
2
Universität Rostock / Wirtschafts- und Sozialwissenschaftliche Fakultät
2
Universität Zürich / Institut für Schweizerisches Bankwesen
2
World Bank
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Avenir Suisse
1
Basel Committee on Banking Supervision
1
Brookings Institution
1
Center for Economic Research <Tilburg>
1
Centre for Energy Policy and Economics <Zürich>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Danmark / Arbejdsgruppen vedrorende Pengeinstitutternes Standardvilk°ar over for Forbrugere
1
Eidgenössische Anstalt für Wasserversorgung, Abwasserreinigung und Gewässerschutz
1
Erasmus Research Institute of Management
1
Europäische Kommission / Consumers, Health, Agriculture and Food Executive Agency
1
Europäische Kommission / Generaldirektion Justiz und Verbraucher
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Forschungsinstitut zur Zukunft der Arbeit
1
Friedrich-Schiller-Universität Jena
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Gottlieb Duttweiler Institute
1
ICF <Firma>
1
IGI Global
1
Institut für Finanzdienstleistungen Zug
1
Institutet för Ekonomisk Forskning <Lund>
1
International Association of Insurance Supervisors
1
International Organization of Securities Commissions
1
KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
1
Kanada / Task Force on the Future of the Canadian Financial Services Sector
1
London Economics Ltd
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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Journal of retailing and consumer services
231
International journal of hospitality management
211
Journal of business research : JBR
123
The journal of services marketing
110
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
The service industries journal
66
Services marketing quarterly
65
Journal of travel and tourism marketing
64
Journal of service research : JSR
49
Cogent business & management
48
The international journal of bank marketing : IJBM
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of financial services marketing : JFSM
36
Service business
36
Journal of service management
35
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
32
International journal of quality and service sciences
30
International journal of electronic marketing and retailing : IJEMR
27
Journal of air transport management
27
Journal of service research
27
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
International journal of bank marketing
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
European journal of marketing : EJM
23
Journal of retailing
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of business information systems : IJBIS
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,956
EconStor
14
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1
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4,970
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date (oldest first)
1
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
2
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
3
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
4
From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
5
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Saved in:
6
An integrated framework to improve quality and competitive positioning within the financial services context
Paltayian, George N.
;
Georgiou, Andreas C.
;
Gotzamani, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 527-547
Persistent link: https://www.econbiz.de/10009668467
Saved in:
7
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
8
An exploratory study of divided pricing effects on financial service quality expectations
Estelami, Hooman
;
De Maeyer, Peter
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009562583
Saved in:
9
How brand innovativeness and quality impact attitude toward new service line extensions : the moderating role of consumer involvement
Boisvert, Jean
;
Ashill, Nick J.
- In:
The journal of services marketing
25
(
2011
)
7
,
pp. 517-527
Persistent link: https://www.econbiz.de/10009387522
Saved in:
10
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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