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Service Quality and Management
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Konsumentenverhalten
Relationship marketing
26,376
Beziehungsmarketing
25,701
Service quality
21,770
Dienstleistungsqualität
21,019
Qualitätsmanagement
16,908
Quality management
15,223
Consumer behaviour
11,429
Customer satisfaction
9,511
Kundenzufriedenheit
9,271
Theorie
5,381
Theory
5,303
Deutschland
5,183
Germany
4,825
Arbeitsorganisation
4,362
Work organization
3,364
USA
3,271
United States
3,144
Brand management
2,744
Markenführung
2,740
Lieferantenmanagement
2,730
Supplier relationship management
2,726
Wirtschaftsprüfung
2,684
Financial audit
2,671
Product quality
2,385
Produktqualität
2,374
Krankenhaus
2,366
Hospital
2,276
Social Web
2,240
Social web
2,239
Electronic Commerce
2,212
E-commerce
2,173
Brand image
2,065
Markenimage
2,058
Marketingmanagement
2,027
Marketing management
2,013
Health care
1,910
Gesundheitsversorgung
1,879
Customer service
1,801
Online-Handel
1,733
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Online availability
All
Undetermined
5,749
Free
1,896
Type of publication
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Article
9,520
Book / Working Paper
1,830
Journal
3
Type of publication (narrower categories)
All
Article in journal
8,998
Aufsatz in Zeitschrift
8,998
Aufsatz im Buch
490
Book section
490
Hochschulschrift
291
Graue Literatur
251
Non-commercial literature
251
Thesis
223
Working Paper
182
Arbeitspapier
175
Conference paper
90
Konferenzbeitrag
90
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
60
Bibliografie enthalten
26
Bibliography included
26
Konferenzschrift
23
Case study
22
Fallstudie
22
Collection of articles written by one author
15
Lehrbuch
15
Sammlung
15
Handbook
14
Handbuch
14
Textbook
12
Conference proceedings
11
Reprint
9
Glossar enthalten
7
Glossary included
7
Ratgeber
7
Guidebook
6
Festschrift
4
Mehrbändiges Werk
3
Multi-volume publication
3
Systematic review
3
Übersichtsarbeit
3
Amtsdruckschrift
2
Fallstudiensammlung
2
Government document
2
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English
10,828
German
523
French
3
Czech
1
Finnish
1
Italian
1
Dutch
1
Polish
1
Swedish
1
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Author
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Han, Heesup
59
Mattila, Anna S.
41
Hollebeek, Linda D.
34
Usman, Osly
29
Verhoef, Peter C.
27
Kumar, V.
24
Prentice, Catherine
24
Loureiro, Sandra Maria Correia
23
Ahn, Jiseon
21
Klaus, Philipp
21
Huber, Frank
20
Hyun, Sunghyup Sean
20
Rather, Raouf Ahmad
20
Bilgihan, Anil
19
Grewal, Dhruv
19
Wong, IpKin Anthony
19
Bang, Nguyen
18
Gustafsson, Anders
18
Line, Nathaniel D.
18
McColl-Kennedy, Janet R.
18
So, Kevin Kam Fung
18
Balaji, M. S.
17
Hanks, Lydia
17
Herrmann, Andreas
16
Khan, Imran
16
Sreejesh, S.
16
Wangenheim, Florian von
16
Aksoy, Lerzan
15
Blut, Markus
15
Gil Saura, Irene
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Quach, Sara
15
Schramm-Klein, Hanna
15
Schumann, Jan Hendrik
15
Swoboda, Bernhard
15
Bauer, Hans H.
14
Foscht, Thomas
14
Hwang, Jinsoo
14
Jang, Soocheong
14
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Institution
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American Marketing Association
8
Springer Fachmedien Wiesbaden
8
IGI Global
5
National Bureau of Economic Research
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Friedrich-Schiller-Universität Jena
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Christian-Albrechts-Universität zu Kiel
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Customs Co-operation Council
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Association of Agricultural Economists
1
European Marketing Academy
1
Fraunhofer-Informationszentrum Raum und Bau
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Haufe-Lexware GmbH & Co. KG
1
IAA <53, 1989, Frankfurt am Main>
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
Institutet för Ekonomisk Forskning <Lund>
1
Intergovernmental Maritime Consultative Organization
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
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Published in...
All
Journal of retailing and consumer services
551
Journal of business research : JBR
407
International journal of hospitality management
306
The journal of services marketing
165
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
107
The journal of product & brand management
98
Cogent business & management
97
The service industries journal
95
Journal of the Academy of Marketing Science
91
Psychology & marketing
89
Asia Pacific journal of marketing and logistics
86
The journal of brand management : an international journal
84
Services marketing quarterly
81
Journal of retailing
80
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
Journal of strategic marketing
76
Journal of service management
71
Tourism management : research, policies, practice
71
Journal of service research : JSR
68
European journal of marketing : EJM
63
Marketing intelligence & planning
63
The international review of retail, distribution and consumer research
61
Industrial marketing management : the international journal for industrial and high-tech firms
60
International journal of retail & distribution management
60
International journal of electronic marketing and retailing : IJEMR
57
Service business
57
Journal of marketing
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
International journal of retail and distribution management
53
The international journal of bank marketing : IJBM
52
International journal of internet marketing and advertising : IJIMA
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
48
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
47
Technological forecasting & social change : an international journal
45
Journal of internet commerce
43
SpringerLink / Bücher
41
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Source
All
ECONIS (ZBW)
11,340
EconStor
7
OLC EcoSci
5
USB Cologne (EcoSocSci)
1
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Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
3
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
4
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
Saved in:
5
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
6
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
7
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
8
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
9
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
10
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
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