//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Technischer Vertrieb - Panelst...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenservice
Relationship marketing
25,432
Beziehungsmarketing
25,410
Consumer behaviour
9,052
Konsumentenverhalten
9,052
Customer satisfaction
5,527
Kundenzufriedenheit
5,516
Service quality
3,989
Dienstleistungsqualität
3,985
B-to-B-Marketing
3,478
Business-to-business marketing
3,477
Lieferantenmanagement
3,180
Supplier relationship management
3,180
Brand management
2,779
Markenführung
2,777
Deutschland
2,742
Germany
2,641
Theorie
2,596
Theory
2,594
Kundenmanagement
2,561
Marketingmanagement
2,265
Marketing management
2,223
Social Web
2,178
Social web
2,178
Electronic Commerce
2,051
Markenimage
1,971
Brand image
1,968
E-commerce
1,906
Online-Marketing
1,718
Internet marketing
1,680
Kundenwert
1,628
Customer value
1,562
Kundenintegration
1,513
Customer integration
1,512
Vertrauen
1,444
Confidence
1,428
Einzelhandel
1,370
Retail trade
1,350
Brand
1,333
Markenartikel
1,321
Online retailing
1,304
more ...
less ...
Online availability
All
Undetermined
471
Free
123
Type of publication
All
Article
852
Book / Working Paper
326
Journal
6
Type of publication (narrower categories)
All
Article in journal
754
Aufsatz in Zeitschrift
754
Aufsatz im Buch
93
Book section
93
Hochschulschrift
70
Thesis
64
Collection of articles of several authors
33
Sammelwerk
33
Graue Literatur
32
Non-commercial literature
32
Aufsatzsammlung
26
Case study
18
Fallstudie
18
Ratgeber
18
Arbeitspapier
17
Guidebook
17
Working Paper
17
Bibliografie enthalten
12
Bibliography included
12
Lehrbuch
11
Textbook
11
Handbook
9
Handbuch
9
Collection of articles written by one author
6
Sammlung
6
Konferenzschrift
4
Accompanied by computer file
2
Amtsdruckschrift
2
Conference paper
2
Elektronischer Datenträger als Beilage
2
Government document
2
Konferenzbeitrag
2
Aufgabensammlung
1
Company information
1
Conference proceedings
1
Elektronischer Datenträger
1
Erlebnisbericht
1
Firmeninformation
1
Forschungsbericht
1
Glossar enthalten
1
more ...
less ...
Language
All
English
955
German
230
French
1
Spanish
1
Author
All
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Román, Sergio
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Weinstein, Art
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ellinger, Alexander E.
3
Falk, Tomas
3
Fellmann, Michael
3
Ferraro, Carla
3
more ...
less ...
Institution
All
Harvard Graduate School of Business Administration
2
AMACOM
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IGI Global
1
Institute of Leadership and Management <London>
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
Universität Ulm
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
The journal of services marketing
39
Journal of retailing and consumer services
35
International journal of hospitality management
33
Journal of business research : JBR
33
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service theory and practice
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
Europäische Hochschulschriften / 5
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
more ...
less ...
Source
All
ECONIS (ZBW)
1,183
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
1,184
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Geschäftsbeziehungsmanagement : mit 28 Tabellen
Kleinaltenkamp, Michael
(
ed.
);
Plinke, Wulff
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10014267617
Saved in:
2
Service : Haupt- oder Nebenleistung im Industriegütergeschäft
Brzoska, Lars
- In:
Innovatives Industriegütermarketing
,
(pp. 33-46)
.
2007
Persistent link: https://www.econbiz.de/10003784657
Saved in:
3
Influence of technical support on brand image among B2B customers
Varghese, Thomas
- In:
Brand research : [an outcome of the second …
,
(pp. 190-206)
.
2009
Persistent link: https://www.econbiz.de/10009623334
Saved in:
4
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
5
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
6
Kundenzufriedenheit durch additive Dienstleistungen : ein kaufphasenspezifischer Operationalisierungs- und Messansatz für industrielle Märkte
Kieffer, Sonja
-
2002
-
1. Auflage
Persistent link: https://www.econbiz.de/10001679708
Saved in:
7
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
8
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
9
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
10
The impact of client-professional relationships in ex ante value creation : a service-dominant logic perspective
Skjølsvik, Tale
- In:
Journal of business-to-business marketing
24
(
2017
)
3
,
pp. 183-199
Persistent link: https://www.econbiz.de/10011763039
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->