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Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.; Novokreshchenova, N. A.; … - In: European research studies 19 (2016) 3B, pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
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Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term. This study aims to (1) examine how service...
Persistent link: https://www.econbiz.de/10012643064
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Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de/10014281693
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Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Mittal, Anil; Kumar, Rajeev - In: Praj̄nȧn : journal of social and management sciences 44 (2016) 4, pp. 367-386
Persistent link: https://www.econbiz.de/10011490069
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Comparative study of customer satisfaction in public and private sector banks in India (a case study of Meerut region of U. P.)
Gupta, Vijay Prakash; Agarwal, P. K. - In: Global journal of business management : GJBM 7 (2013) 1, pp. 15-26
Persistent link: https://www.econbiz.de/10010189434
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Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani; Teland, Achyut - In: Theoretical economics letters 9 (2019) 6, pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
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Service delivery by banks in rural areas : (a comparative study of selected banks in Karimnagar District)
Hari Prasad, E. - 2018
Persistent link: https://www.econbiz.de/10012051537
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How personal advisors make a difference in serving "almost rich" bank customers
Wahlberg, Olof; Öhman, Peter; Strandberg, Christer - In: The international journal of bank marketing : IJBM 34 (2016) 6, pp. 904-923
Persistent link: https://www.econbiz.de/10011618697
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The impact of customer service quality on customer satisfaction in Islamic banking
Janahi, Mohamed Abdulnaser; Al Mubarak, Muneer Mohammed … - In: Journal of Islamic marketing : JIMA 8 (2017) 4, pp. 595-604
Persistent link: https://www.econbiz.de/10011799841
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704