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Product customization and customer service costs : an empirical analysis

Kumar, Anuj; Telang, Rahul - In: Manufacturing & service operations management : M & SOM 13 (2011) 3, pp. 347-360

Persistent link: https://www.econbiz.de/10009259970

An approach to prioritize customer-based, cost-effective service enhancements

Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762

Persistent link: https://www.econbiz.de/10011439912

Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited

Cronin, J. J. - In: The journal of services marketing 30 (2016) 3, pp. 261-265

Persistent link: https://www.econbiz.de/10011524364

Service relationship, service loop and service package examined in a logistics context

Mevel, Olivier; Morvan, Thierry; Morvan, Nélida - In: European review of service economics and management (2021) 2/12, pp. 35-68

Persistent link: https://www.econbiz.de/10012819166

Customer’s Profitability Analyses and Customer Service Policies

Terziev, Venelin - 2018

Most organizations do not pay attention to the customer's profitability. It is also appropriate to improve this activity by first applying a model of customer profitability analysis. One of the basic principles of customer return analysis, which the provider must implement, is to disclose and...

Persistent link: https://www.econbiz.de/10012925339