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Kundenwert
Einzelhandel
17,546
Retail trade
14,643
Customer satisfaction
13,674
Kundenzufriedenheit
13,537
Satisfaction
10,484
Konsumentenverhalten
10,437
Consumer behaviour
10,425
Zufriedenheit
9,526
Beziehungsmarketing
8,020
Relationship marketing
8,003
Service quality
6,657
Dienstleistungsqualität
6,611
Social values
5,257
Soziale Werte
5,255
Deutschland
4,652
Lebensqualität
4,285
Quality of life
4,270
Germany
3,895
Theorie
3,542
Theory
3,507
USA
2,569
United States
2,447
Customer value
2,431
Salespeople
2,377
Verkaufspersonal
2,377
Online-Handel
2,374
Online retailing
2,366
Arbeitszufriedenheit
2,237
Job satisfaction
2,219
Electronic Commerce
1,988
E-commerce
1,901
Welt
1,589
World
1,585
Schätzung
1,563
Estimation
1,552
Großbritannien
1,531
India
1,519
Indien
1,512
Brand management
1,511
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Undetermined
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304
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1,842
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714
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1
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1,528
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141
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91
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91
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68
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67
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48
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31
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22
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20
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12
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9
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9
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4
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4
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4
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2
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2
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515
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Kumar, V.
41
Madhani, Pankaj M.
17
Bauer, Hans H.
16
Eggert, Andreas
15
Skiera, Bernd
15
Verhoef, Peter C.
14
Günter, Bernd
13
Kleinaltenkamp, Michael
13
Ko, Eunju
13
Hammerschmidt, Maik
12
Maas, Peter
12
Wiesel, Thorsten
12
Fader, Peter
11
Helm, Sabrina
11
Kim, Kyung Hoon
11
Mengen, Andreas
11
Frow, Pennie
10
Keränen, Joona
10
Matzler, Kurt
10
Bruhn, Manfred
9
Gallarza, Martina G.
9
Gil Saura, Irene
9
Gupta, Sunil
9
Heinonen, Kristina
9
Homburg, Christian
9
Krafft, Manfred
9
Belz, Christian
8
Glady, Nicolas
8
Graf, Albert
8
Heidemann, Julia
8
Neslin, Scott A.
8
Payne, Adrian
8
Petersen, J. Andrew
8
Rajagopal
8
Rust, Roland T.
8
Saarijärvi, Hannu
8
Becker, Roman
7
Bieger, Thomas
7
Burmann, Christoph
7
Daschmann, Gregor
7
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Springer Fachmedien Wiesbaden
9
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
3
Academy of Marketing Science
2
Academy of Marketing Science / Annual Conference <2017, Coronado, Calif.>
2
De Gruyter Oldenbourg
2
Fachhochschule Reutlingen / European School of Business
2
Institut für Versicherungswirtschaft <Sankt Gallen>
2
Shaker Verlag
2
Universität <Augsburg> / Research Center Finance & Information Management
2
Universität <Bremen> / Lehrstuhl für Innovatives Markenmanagement
2
Books on Demand GmbH <Norderstedt>
1
Bundesverband des Deutschen Textil-Einzelhandels
1
CAMPUS 02 - Fachhochschule der Wirtschaft / FH-Bachelorstudiengang Marketing & Sales
1
Deutschland / Bundesministerium für Wirtschaft und Technologie
1
Eberhard Karls Universität Tübingen
1
Europa-Universität Viadrina Frankfurt (Oder)
1
Finanz Colloquium Heidelberg
1
Institut des Deutschen Textileinzelhandels <Köln>
1
Institut für Marktorientierte Unternehmensführung Mannheim
1
Karlsruher Institut für Technologie
1
Munich Business School
1
National Bureau of Economic Research
1
Panepistēmio Kypru / Department of Economics
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Svenska Handelshögskolan <Helsinki>
1
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Technische Universität Berlin
1
Technische Universität Hamburg
1
Technische Universität Hamburg / Institut für Innovationsmarketing
1
University of Applied Sciences Amberg-Weiden (OTH)
1
Universität <Augsburg> / KernkompetenzzentrumFinanz- & Informationsmanagement
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre,Wirtschaftsinformatik & Financial EngineeringKernkompetenzzentrum IT & Finanzdienstleistungen
1
Universität <Köln> / Lehrstuhl für Wirtschaftsinformatik insbesondere Informationsmanagement
1
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1
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1
Universität Leipzig
1
Universität Mannheim
1
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1
Universitäts- und Landesbibliothek Münster
1
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Journal of business research : JBR
86
Industrial marketing management : the international journal for industrial and high-tech firms
85
Journal of retailing and consumer services
47
SpringerLink / Bücher
35
International journal of hospitality management
31
The service industries journal
28
Journal of marketing
26
The journal of business & industrial marketing
26
Journal of the Academy of Marketing Science
24
Journal of marketing management : MM
18
Marketing theory
18
Journal of service research : JSR
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
The journal of services marketing
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Journal of service management
16
Journal of strategic marketing
16
Handbook of research on customer equity in marketing
14
Journal of marketing research : JMR
14
Service business
13
Technological forecasting & social change : an international journal
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
11
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
International journal of electronic customer relationship management : IJECRM
11
Journal of marketing analytics : JMA
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
Springer eBook Collection / Business and Economics
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Cogent business & management
9
European journal of marketing : EJM
9
European management journal
9
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ECONIS (ZBW)
2,451
USB Cologne (EcoSocSci)
82
USB Cologne (business full texts)
16
EconStor
4
BASE
2
OLC EcoSci
1
RePEc
1
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1
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
3
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
4
Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
5
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
6
Effects of perceived value on
satisfaction
and revisit intention : domestic vs. international tourists
Mostafa Rasoolimanesh, S.
;
Iranmanesh, Mohammad
;
Seyfi, …
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 222-241
Persistent link: https://www.econbiz.de/10014246969
Saved in:
7
Holistic consumer evaluation of retail corporate brands and impact on consumer loyalty intentions
Dwivedi, Abhishek
;
Merrilees, Bill
- In:
Australasian marketing journal
24
(
2016
)
1
,
pp. 69-78
Persistent link: https://www.econbiz.de/10011484680
Saved in:
8
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
9
Sustainable growth for the self-employed in the retail industry based on customer equity, customer
satisfaction
, and loyalty
Kim, Woohyoung
;
Kim, Hyun
;
Hwang, Jinsoo
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012171832
Saved in:
10
An investigation of the perceived value of shopping tourism
Choi, Miju
;
Law, Chun Hung Roberts
;
Heo, Cindy Yoonjoung
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
7
,
pp. 962-980
Persistent link: https://www.econbiz.de/10011927262
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