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Understanding and predicting customer behaviour : framework of value dimensions in mobile services

Ervasti, Mari - In: Journal of customer behaviour 12 (2013) 2/3, pp. 135-158

Persistent link: https://www.econbiz.de/10010233764

An integrated model of corporate brand experience and customer value co-creation behaviour

Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: International journal of retail & distribution management 44 (2016) 2, pp. 139-158

Persistent link: https://www.econbiz.de/10011552612

A customer-dominant logic on service recovery and customer satisfaction

Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543

Persistent link: https://www.econbiz.de/10011579689

Students’ perceived value in higher education institutions : investigating the role of antecedents and context

Iskandar, Ahmad Syarief; Wirawan, Hillman; Salam, Rudi - In: Cogent business & management 11 (2024) 1, pp. 1-23

Students in higher education institutions (HEIs) develop perceived value related to their academic services. While many studies have suggested some antecedents of perceived values, the interactions between fairness, quality of services, and the context in which the service occurs still received...

Persistent link: https://www.econbiz.de/10014533255

Organizational strategies for filling the customer can-do/must-do gap

Ford, Robert C.; McColl-Kennedy, Janet R. - In: Business horizons 58 (2015) 4, pp. 459-468

Persistent link: https://www.econbiz.de/10011300878

The impact of customer experience and perceived value on sustainable social relationship in blogs : an empirical study

Chen, Shih-Chih; Lin, Chieh-Peng - In: Technological forecasting & social change : an … 96 (2015), pp. 40-50

Persistent link: https://www.econbiz.de/10011532118

Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Persistent link: https://www.econbiz.de/10010426047

Millennial cultural consumers : co-creating value through brand communities

Halliday, Sue Vaux; Astafyeva, Alexandra - In: Arts marketing : an international journal ; AM 4 (2014) 1/2, pp. 119-135

Persistent link: https://www.econbiz.de/10010431470

Designing a business service experience : customer's perspective on value co-creation

Kukk, Jana; Leppiman, Anu; Pohjola, Anneli - In: Research in economics and business : Central and … 6 (2014) 1, pp. 51-64

Persistent link: https://www.econbiz.de/10010434549

Interpreting value in the customer service experience using customer-dominant logic

Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie - In: Journal of marketing management : MM 30 (2014) 9/10, pp. 1058-1081

Persistent link: https://www.econbiz.de/10010411295