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~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Qualitätsmanagement
16,750
Quality management
14,431
Arbeitsproduktivität
13,511
Krankenhaus
13,144
Hospital
11,896
Labour productivity
11,818
Hotel industry
6,345
Hotellerie
6,337
Theorie
5,215
Theory
5,093
Dienstleistungsqualität
4,932
Service quality
4,904
Deutschland
4,772
USA
4,265
United States
4,109
Germany
4,074
Produktivität
3,553
Productivity
3,479
Gastgewerbe
3,278
Health care
3,150
Gesundheitsversorgung
3,147
Hospitality industry
3,035
Gesundheitswesen
2,436
Health care system
2,272
Produktqualität
2,043
Product quality
2,031
Customer satisfaction
1,968
Industrie
1,966
quality
1,901
Manufacturing industries
1,889
Konsumentenverhalten
1,788
Consumer behaviour
1,786
Estimation
1,734
Unternehmenserfolg
1,663
Firm performance
1,646
Prozessmanagement
1,540
Innovation
1,421
Quality
1,419
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Online availability
All
Undetermined
1,226
Free
1,183
Type of publication
All
Article
2,457
Book / Working Paper
1,352
Type of publication (narrower categories)
All
Article in journal
2,307
Aufsatz in Zeitschrift
2,307
Working Paper
744
Graue Literatur
688
Non-commercial literature
688
Arbeitspapier
637
Aufsatz im Buch
147
Book section
147
Hochschulschrift
94
Thesis
75
Conference paper
31
Konferenzbeitrag
31
Case study
21
Fallstudie
21
Collection of articles written by one author
20
Sammlung
20
Bibliografie enthalten
15
Bibliography included
15
Aufsatzsammlung
11
Collection of articles of several authors
7
Sammelwerk
7
Amtsdruckschrift
4
Government document
4
Konferenzschrift
4
Reprint
3
Article
2
Forschungsbericht
2
Amtliche Publikation
1
Bibliografie
1
Book Part
1
Market information
1
Marktinformation
1
Nachschlagewerk
1
Norm
1
Reference book
1
Umfrage
1
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Language
All
English
3,631
German
164
French
9
Italian
5
Polish
2
Portuguese
1
Author
All
Rycx, François
34
Han, Heesup
28
Wagner, Joachim
23
Addison, John T.
15
Fryges, Helmut
15
Gundlach, Erich
15
Altonji, Joseph G.
12
Bertschek, Irene
12
Kampelmann, Stephan
12
Lazear, Edward P.
12
Pierret, Charles R.
12
Schank, Thorsten
12
Widmer, Philippe K.
12
Zweifel, Peter
12
Burda, Michael C.
11
Hamermesh, Daniel S.
11
Ours, Jan C. van
11
Shahin, Arash
11
Brunello, Giorgio
10
Grinza, Elena
10
Harrigan, James
10
Kaiser, Ulrich
10
Merkl, Christian
10
Rens, Thijs van
10
Schreyögg, Jonas
10
Stoeldraijer, Lenny
10
Abowd, John M.
9
Dostie, Benoît
9
Kramarz, Francis
9
Mahy, Benoît
9
Schmutte, Ian M.
9
Chang, Yongsung
8
Dafny, Leemore S.
8
Farsi, Mehdi
8
Galí, Jordi
8
Gaynor, Martin
8
Ilmakunnas, Pekka
8
Kessler, Daniel P.
8
Law, Chun Hung Roberts
8
Lee, Jin-soo
8
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Institution
All
National Bureau of Economic Research
45
Forschungsinstitut zur Zukunft der Arbeit
11
Ekonomiska forskningsinstitutet <Stockholm>
4
Center for the Study of Industrial Organisation
3
Federal Reserve Bank of San Francisco
3
Centre for Economic Performance
2
Christian-Albrechts-Universität zu Kiel
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
2
Springer Fachmedien Wiesbaden
2
USA / Bureau of Labor Statistics
2
University of Madras / Department of Commerce
2
University of Oxford / Institute of Economics and Statistics
2
Australien / Bureau of Statistics
1
Boston College / Department of Economics
1
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Zentrum für Altersfragen
1
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Federal Reserve Bank of New York
1
Federal Reserve Bank of Richmond
1
Federal Reserve Bank of St. Louis
1
Federal Reserve System / Division of Research and Statistics
1
Finanzwissenschaftliches Forschungsinstitut <Köln>
1
Hochschule Luzern / Wirtschaft
1
IPRI International Performance Research Institute
1
Institut für Weltwirtschaft
1
International Research Conference on Household Heterogeneity and Policy Relevance <2022, Brüssel>
1
Jacobs Verlag
1
Kiel Institute for the World Economy
1
Konjunkturforschungsstelle <Zürich>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Philipps-Universität Marburg
1
Public Sector Economics Research Centre <Leicester>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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Published in...
All
International journal of hospitality management
173
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
48
Tourism management : research, policies, practice
48
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Discussion paper
18
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
Journal of air transport management
12
Working paper
12
Discussion papers / CEPR
11
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Source
All
ECONIS (ZBW)
3,695
EconStor
111
OLC EcoSci
2
RePEc
1
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81
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81
Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
82
Strategic human resource management of volunteers and the link to
hospital
patient satisfaction
Rogers, Sean E.
;
Jiang, Kaifeng
;
Rogers, Carmen M.
; …
- In:
Nonprofit and voluntary sector quarterly
45
(
2016
)
2
,
pp. 409-424
Persistent link: https://www.econbiz.de/10011483499
Saved in:
83
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
84
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
85
International medical travelers' behavioral intention : an empirical study in Iran
Shahijan, Milad Kalantari
;
Sajad Rezaei
;
Preece, …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 475-502
Persistent link: https://www.econbiz.de/10011386740
Saved in:
86
Adult vocational decision, career satisfaction and future intention : insights from the hospitality industry
Zopiatis, Anastasios
;
Theocharous, Antonis L.
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2696-2720
Persistent link: https://www.econbiz.de/10011610941
Saved in:
87
Interpretive structural modeling of
quality
factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Journal of travel and tourism marketing
36
(
2019
)
2
,
pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
Saved in:
88
Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
89
Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
- In:
Service business
10
(
2016
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
Saved in:
90
Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
Saved in:
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