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~subject:"Kundenzufriedenheit"
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Subject
All
Kundenzufriedenheit
Service quality
21,458
Dienstleistungsqualität
20,707
Customer satisfaction
15,272
Bewertung
13,158
Evaluation
13,015
Marktforschung
12,269
Consumer behaviour
9,156
Konsumentenverhalten
8,926
Relationship marketing
7,132
Beziehungsmarketing
7,081
Market research
6,833
Theorie
6,285
Theory
6,137
Zeit
5,122
Deutschland
5,038
Time
4,909
USA
4,057
Germany
4,009
United States
3,730
Qualitätsmanagement
3,003
Quality management
2,906
Wirtschaftsprüfung
2,547
Financial audit
2,537
evaluation
2,279
Krankenhaus
1,982
Hospital
1,962
Health care
1,706
Gesundheitsversorgung
1,671
Customer service
1,502
Schätzung
1,466
Product quality
1,448
Gesundheitswesen
1,433
Produktqualität
1,430
Kundenservice
1,394
Online-Handel
1,386
Estimation
1,383
Online retailing
1,381
Health care system
1,372
Marketing
1,310
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Online availability
All
Undetermined
5,498
Free
2,373
Type of publication
All
Article
11,338
Book / Working Paper
2,341
Journal
8
Type of publication (narrower categories)
All
Article in journal
10,512
Aufsatz in Zeitschrift
10,512
Aufsatz im Buch
797
Book section
797
Graue Literatur
320
Non-commercial literature
320
Hochschulschrift
288
Working Paper
238
Arbeitspapier
220
Thesis
195
Case study
117
Fallstudie
117
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
49
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
Reprint
10
Textbook
9
Interview
6
Article
5
Handbook
5
Handbuch
5
Umfrage
5
Bibliografie
4
Elektronischer Datenträger
3
Systematic review
3
Übersichtsarbeit
3
Fallstudiensammlung
2
Mikroform
2
Research Report
2
Statistik
2
Accompanied by computer file
1
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English
12,776
German
900
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
All
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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All
Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
All
ECONIS (ZBW)
13,624
EconStor
28
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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Showing
1
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10
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13,687
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date (newest first)
date (oldest first)
1
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
2
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
Saved in:
3
Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Yunus, Erlinda N.
;
Sumartoyo
- In:
International journal of services and operations management
13
(
2012
)
2
,
pp. 189-207
Persistent link: https://www.econbiz.de/10009660772
Saved in:
4
Unveiling the recovery
time
zone of tolerance : when
time
matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
5
Pre-service recovery : impact on customer satisfaction and acceptable waiting
time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
6
Vergleichende Analyse der
Kundenzufriedenheit
bei klassischen Befragungen und auf Webseiten mit Hotelbewertungen
Schegg, Roland
;
Fux, Michael
- In:
Social Web im Tourismus : Strategien - Konzepte - …
,
(pp. 203-215)
.
2010
Persistent link: https://www.econbiz.de/10008652782
Saved in:
7
Satisfaction/dissatisfaction and choice tactic refinement for potatoes
McPherson, Mark
;
Dukeshire, Steven
;
Wang-Pruski, Gefu
; …
- In:
Qualitative market research : an international journal
15
(
2012
)
3
,
pp. 309-327
Persistent link: https://www.econbiz.de/10009573210
Saved in:
8
Quality
evaluation
of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
9
Learning from a service guarantee quasi experiment
Chen, Xinlei
;
John, George
;
Hays, Julie M.
;
Hill, Arthur V.
- In:
Journal of marketing research : JMR
46
(
2009
)
5
,
pp. 584-596
Persistent link: https://www.econbiz.de/10003896183
Saved in:
10
The robustness of the effects of consumers' participation in market research : the case of service quality evaluations
Ofir, Chezy
;
Simonson, Itamar
;
Yoon, Song-oh
- In:
Journal of marketing
73
(
2009
)
6
,
pp. 105-114
Persistent link: https://www.econbiz.de/10003901136
Saved in:
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