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Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile

Prejmerean, Cornelia; Vasilache, Simona - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 298-304

Persistent link: https://www.econbiz.de/10008666636

Service quality effecton satisfaction and word of mouth in the health care industry

Chaniotakis, Ioannis E.; Lymperopoulos, Constantine - In: Managing service quality : MSQ ; an international journal 19 (2009) 2, pp. 229-242

Persistent link: https://www.econbiz.de/10009525098

Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour

Greer, Dominique A.; Russell-Bennett, Rebekah; Tombs, … - In: Australasian marketing journal 22 (2014) 3, pp. 257-267

Persistent link: https://www.econbiz.de/10010427954

Motivating customers to adhere to expert advice in professional services : a medical service context

Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58

Persistent link: https://www.econbiz.de/10010483440

Seeking intelligence from patient experience using text mining : analysis of emergency department data

Varanasi, Padmini; Tanniru, Mohan - In: Information systems management 32 (2015) 3, pp. 220-228

Persistent link: https://www.econbiz.de/10011412961

Healthcare industry, hospitals, image congruence, service quality, switching costs, trust

Lien, Che-hui; Wu, Jyh-jeng; Chen, Ying-hueih; Wang, … - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 399-416

Persistent link: https://www.econbiz.de/10010389677

Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system

Dayan, Mumin; Al Kuwaiti, Ibrahim A.; Husain, Zafar; … - In: International journal of quality & reliability management 39 (2022) 1, pp. 176-203

Persistent link: https://www.econbiz.de/10013169330

The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia

Kholis, Noor; Ratnawati, Alifah - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 317-324

Persistent link: https://www.econbiz.de/10012671052

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...

Persistent link: https://www.econbiz.de/10013253168

Perceived quality of hospital services from the perspective of doctors and patients : an integrative model

Guedes, Monica; Araujo, Claudia - In: Latin American business review 23 (2022) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10013190133

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