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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Innovation
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Dienstleistungsqualität
21
Service quality
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Dienstleistungssektor
18
Quality management
18
Qualitätsmanagement
18
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Schweden
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Kundenintegration
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Customer satisfaction
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Betriebliche Wertschöpfung
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Dienstleistungsinnovation
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Value creation
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Bundling strategy
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Leistungsbündel
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Product quality
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Produktqualität
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Consumer behaviour
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Konsumentenverhalten
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New product development
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Produktentwicklung
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Customer service
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Kundenservice
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Business services
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Einzelhandel
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Retail trade
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Unternehmensdienstleistung
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Witell, Lars
10
Gustafsson, Anders
6
Bolton, Ruth N.
3
Tarasi, Crina O.
3
Löfgren, Martin
2
McColl-Kennedy, Janet R.
2
Aksoy, Lerzan
1
Benedettini, Ornella
1
Brady, Michael K.
1
Burton, Jamie
1
Cronemyr, Peter
1
Dahlgaard, Jens Jörn
1
Edvardsson, Bo
1
Gregorio, Ruben
1
Kowalkowski, Christian
1
Meiren, Thomas
1
Olsen, Line Lervik
1
Perks, Helen
1
Raddats, Chris
1
Schwabe, Maria
1
Schäfer, Adrienne
1
Sirianni, Nancy J.
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Snyder, Hannah
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Wuenderlich, Nancy V.
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Journal of business research : JBR
2
Journal of service management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Quality management journal : QMJ
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
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2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Theory of attractive quality and the Kano methodology - the past, the present, and the future
Witell, Lars
;
Löfgren, Martin
;
Dahlgaard, Jens Jörn
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1241-1252
Persistent link: https://www.econbiz.de/10010207256
Saved in:
4
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
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5
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
6
Two decades of using Kano's theory of attractive quality : a literature review
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10003783531
Saved in:
7
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
8
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
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9
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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