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Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.; Swaminathan, Srinivasan - In: Journal of marketing theory and practice 19 (2011) 2, pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan; Anderson, Rolph E.; Song, Lei - In: Journal of marketing channels : ... distribution … 25 (2018) 1/2, pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
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How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Cohen, Alex H.; Fresneda, Jorge E.; Anderson, Rolph E. - In: Journal of service theory and practice 33 (2023) 3, pp. 329-351
Persistent link: https://www.econbiz.de/10014302334
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Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
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The role of emotion in the relationship between customers and automobile salespeople
Lee, Sanghyun; Comer, Lucette B.; Dubinsky, Alan J.; … - In: Journal of managerial issues : JMI 23 (2011) 2, pp. 206-226
Persistent link: https://www.econbiz.de/10009295386
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung; Dubinsky, Alan J. - In: International journal of retail & distribution management 45 (2017) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10011621610