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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
108
Konsumentenverhalten
101
Customer satisfaction
41
Service quality
40
Dienstleistungsqualität
39
Beziehungsmarketing
38
Relationship marketing
38
Corporate social responsibility
26
Beschwerdemanagement
23
Complaint management
23
Corporate Social Responsibility
22
Gastronomie
21
Hotel industry
21
Hotellerie
21
Restaurant industry
21
USA
21
United States
21
Emotion
16
Hospitality industry
16
Gastgewerbe
15
Preismanagement
14
Pricing strategy
14
Experiment
13
Customer service
10
Gender
10
Kundenservice
10
Advertising effects
9
CSR
9
Werbewirkung
9
Internet marketing
8
Loyalty program
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Geschlecht
7
Kundenbindungsprogramm
7
Power
7
Advertising
6
Consumer behavior
6
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16
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35
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1
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1
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English
36
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Mattila, Anna S.
36
Wu, Luorong
5
Hwang, Yoo Hee
3
Kim, Kyungmin
3
Miao, Li
3
Bolton, Lisa E.
2
Fan, Alei
2
Gao, Yixing
2
Hanks, Lydia
2
Liu, Qing
2
Ro, Heejung
2
Wang, Chen-Ya
2
Wang, Chen-ya
2
Zhao, Xinyuan
2
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Bartlett, Albert
1
Casidy, Riza
1
Cho, Wonae
1
Choi, Choongbeom
1
Choi, Sungwoo
1
Fock, Henry
1
Grégoire, Yany
1
Han, Rachel
1
He, Zeya
1
Herter, Márcia Maurer
1
Huey Chern Boo
1
Jansen, Bernard J.
1
King, Ceridwyn
1
Ladeira, Wagner Junior
1
Li, Connie
1
Lin, Ingrid Y.
1
Noone, Breffni M.
1
Peng, Jianping
1
Perin, Marcelo Gattermann
1
Pinto, Diego Costa
1
Santini, Fernando de Oliveira
1
Shin, Hyunju
1
Tan, Ching Yeng
1
Upneja, Arun
1
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International journal of hospitality management
10
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Cornell hospitality quarterly : CQ
2
Journal of hospitality marketing & management
2
Journal of service research
2
Journal of travel and tourism marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of global marketing
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Services marketing quarterly
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
36
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1
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
2
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
3
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
4
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
5
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
6
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
7
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
8
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
9
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
10
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
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