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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
11
Beziehungsmarketing
9
Consumer behaviour
9
Konsumentenverhalten
9
Relationship marketing
9
Logistics
6
Logistik
6
Taiwan
5
Website
5
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4
Kansei engineering
4
Kundenservice
4
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4
Logistikdienstleister
4
Brand image
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Gastronomie
3
Innovation adoption
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Innovationsakzeptanz
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Internet marketing
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Leistungsmotivation
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Lieferkette
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Markenimage
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Online-Marketing
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Restaurant industry
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Behavioral intentions
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Brand management
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Cargo loss
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Customer retention
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Customer service survey
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Chen, Mu-Chen
7
Hsu, Chia-Lin
4
Chang, Kuo-Chien
3
Chang, Kuo-chien
3
Hsu, Chia-lin
3
Cheng, Yi-Sung
2
Huang, Chun-Han
1
Kuo, Nien-Te
1
Lee, Li-Hung
1
Lin, Chin-Sen
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Lin, Jui-Chou
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International journal of hospitality management
3
Information systems and e-business management : ISeB
2
Journal of retailing and consumer services
2
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
Journal of travel and tourism marketing
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
11
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1
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Saved in:
2
The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators
Hsu, Chia-lin
;
Chang, Kuo-chien
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
10
(
2012
)
4
,
pp. 549-570
Persistent link: https://www.econbiz.de/10009673944
Saved in:
3
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
4
An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents
Hsu, Chia-lin
;
Wu, Cou-chen
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 287-311
Persistent link: https://www.econbiz.de/10009742909
Saved in:
5
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
6
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
7
How does gamification improve user experience? : an empirical investigation on the antecedences and consequences of user experience and its mediating role
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
Technological forecasting & social change : an …
132
(
2018
),
pp. 118-129
Persistent link: https://www.econbiz.de/10011959818
Saved in:
8
How reputation creates loyalty in the restaurant sector
Chang, Kuo-chien
- In:
International journal of contemporary hospitality management
25
(
2013
)
4
,
pp. 536-557
Persistent link: https://www.econbiz.de/10009761383
Saved in:
9
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
10
Effects of tour guide interpretation and tourist satisfaction on destination loyalty in Taiwan's Kinmen battlefield tourism : perceived playfulness and perceived flow as moderators
Kuo, Nien-Te
;
Chang, Kuo-Chien
;
Cheng, Yi-Sung
;
Lin, …
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 103-122
Persistent link: https://www.econbiz.de/10011485033
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