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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hotel industry
100
Hotellerie
97
Tourism
90
Tourismus
78
Hong Kong
61
Consumer behaviour
58
Konsumentenverhalten
57
Hongkong
46
Bibliometrics
45
Bibliometrie
44
Tourism industry
42
Tourismuswirtschaft
42
Holiday behaviour
40
Urlaubsverhalten
40
Hospitality industry
37
Social Web
37
Social web
37
China
36
Gastgewerbe
35
Internet marketing
35
Online-Marketing
35
Viral marketing
31
Virales Marketing
31
Online retailing
30
Online-Handel
30
Website
29
E-commerce
27
Electronic Commerce
27
Tourism marketing
26
Tourismusmarketing
26
Tourism research
24
Tourismusforschung
24
Customer satisfaction
23
Data mining
20
Dienstleistungsqualität
19
Service quality
19
Data Mining
18
Internet
18
International tourism
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English
21
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Law, Chun Hung Roberts
15
Law, Rob
6
Zhang, Ziqiong
4
Fong, Davis Ka Chio
3
Liang, Sai
3
Schuckert, Markus
3
Ye, Qiang
3
Zhang, Zili
3
Luo, Jian Ming
2
Bai, Billy
1
Choi, Miju
1
Fang, Bin
1
Fong, Lawrence Hoc Nang
1
Guo, Xiaoshu
1
Hao, Jin-Xing
1
Heo, Cindy Yoonjoung
1
Hu, Zongwei
1
Huang, Xiankai
1
Lai, Michael T. H.
1
Li, Dechao
1
Li, Gang
1
Li, Hengyun
1
Li, Huiying
1
Li, Leyan
1
Li, Mimi
1
Li, Nao
1
Liu, Xianwei
1
Lyu, Jing
1
Masiero, Lorenzo
1
Pan, Mengqiang
1
Qian, Jianwei
1
So, Amy Siu Ian
1
Sun, Sunny
1
Tsang, Nelson Kee Fu
1
Vu, Huy Quan
1
Wang, Fan
1
Wang, Liang
1
Wang, Zhisheng
1
Wei, Zaiyan
1
Wen, Ivan
1
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International journal of hospitality management
9
Journal of travel and tourism marketing
4
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
21
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1
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
2
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
3
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
4
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
Saved in:
5
Regional effects on customer satisfaction with restaurants
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 705-722
Persistent link: https://www.econbiz.de/10009774261
Saved in:
6
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
7
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
8
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
9
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
10
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
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