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The role of price satisfaction in managing customer relationships : the case of financial services
Lymperopoulos, Constantine; Chaniotakis, Ioannis E.; … - In: Marketing intelligence & planning 31 (2013) 3, pp. 216-228
Persistent link: https://www.econbiz.de/10009760676
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Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom; Birch, Nancy J. - In: The journal of services marketing 25 (2011) 5, pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
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Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do; Pham Thanh Van; Tran Dung Manh; Pham … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 8, pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
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An empirical investigation of the switching process in retail banking
Eappen, Neetha J.; Pavithran, K. B. - In: South Asian journal of management : SAJM 24 (2017) 2, pp. 116-135
Persistent link: https://www.econbiz.de/10011772286
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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On online repurchase intentions : antecedents and the moderating role of switching cost
Chiu, Chao-min; Fang, Yu-hui; Cheng, Hsiang-lan; Yen, … - In: Human systems management : HSM 32 (2013) 4, pp. 283-296
Persistent link: https://www.econbiz.de/10010231557
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An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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Die Loyalität unzufriedener Kunden : Determinanten und Implikationen
Vollmer, Ingrid - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001666502
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Internet banking and customer loyalty : evidence from the French market
Sahut, Jean-Michel; Kammoun, Niaz; Teulon, Frédéric - In: Revue Gestion 2000 : management & prospective 35 (2018) 1, pp. 151-168
Persistent link: https://www.econbiz.de/10011977136