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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dänemark
20,802
Vertrauen
17,091
Confidence
16,471
Customer satisfaction
15,527
Denmark
12,909
Financial services
12,649
Finanzdienstleistung
12,437
Consumer behaviour
8,813
Konsumentenverhalten
8,609
Vermögen
7,195
Wealth
7,137
Relationship marketing
6,765
Service quality
6,765
Beziehungsmarketing
6,705
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6,579
Theorie
4,810
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4,714
Deutschland
4,646
Germany
3,949
USA
3,429
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3,327
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3,202
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3,008
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2,914
Welt
2,584
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2,543
Großbritannien
2,336
United Kingdom
2,178
Vermögensverteilung
2,174
Trust
2,173
Experiment
2,122
Financial sector
2,116
Wealth distribution
2,115
Risk management
2,107
Risikomanagement
2,106
Finanzsektor
2,053
EU-Staaten
2,000
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1,946
Schweden
1,933
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Han, Heesup
67
Homburg, Christian
41
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37
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35
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30
Wong, IpKin Anthony
30
Usman, Osly
28
Aksoy, Lerzan
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Gustafsson, Anders
18
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
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Verhoef, Peter C.
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Wieseke, Jan
16
Yi, Youjae
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4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
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Universität Mannheim
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Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
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Academy of Marketing
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Adolf Würth GmbH & Co. KG
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Allgemeiner Deutscher Automobil-Club
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American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
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Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
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Journal of retailing and consumer services
420
International journal of hospitality management
378
Journal of business research : JBR
300
The journal of services marketing
191
Tourism management : research, policies, practice
177
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Service business
89
Journal of air transport management
87
Journal of service research : JSR
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
58
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
55
Journal of hospitality and tourism insights
55
Journal of retailing
54
International journal of business information systems : IJBIS
52
International journal of electronic marketing and retailing : IJEMR
52
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ECONIS (ZBW)
13,879
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
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1
The moderating effects of financial broad-scope trust on consumer knowledge, cognitive effort, and financial healthiness
Hansen, Torben
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10011685064
Saved in:
2
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
3
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
4
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
5
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
6
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
7
Predicting clients' intentions to acquire credit facilities in Ghanaian financial market
Mbawuni, Joseph
;
Nimako, Simon Gyasi
- In:
International journal of economics and finance
7
(
2015
)
2
,
pp. 63-77
Persistent link: https://www.econbiz.de/10010489525
Saved in:
8
Understanding the loss of trust in large banks
Hurley, Robert F.
;
Gong, Xueping
;
Waqar, Adeela
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
Saved in:
9
Direct and indirect effects of perceived usefulness of loans on clients' intention to recommend financial service providers
Mbawuni, Joseph
;
Nimako, Simon Gyasi
- In:
International journal of financial services management …
8
(
2015/2016
)
4
,
pp. 333-349
Persistent link: https://www.econbiz.de/10011688223
Saved in:
10
Banking goes digital : the main determinants of the clients' satisfaction and trust toward fintech-based services
Rhanoui, Salma
- In:
International journal of economics and financial issues …
12
(
2022
)
5
,
pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
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