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The moderating effects of financial broad-scope trust on consumer knowledge, cognitive effort, and financial healthiness
Hansen, Torben - In: Journal of consumer behaviour : an international … 16 (2017) 2, pp. 161-175
Persistent link: https://www.econbiz.de/10011685064
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A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter; Salem, Heba - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
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Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández; Román, Sergio - In: Journal of business and psychology 24 (2009) 4, pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
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An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova; Ricard, Line; Bergeron, Jasmin; … - In: Journal of financial services marketing : JFSM 19 (2014) 3, pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
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Predicting clients' intentions to acquire credit facilities in Ghanaian financial market
Mbawuni, Joseph; Nimako, Simon Gyasi - In: International journal of economics and finance 7 (2015) 2, pp. 63-77
Persistent link: https://www.econbiz.de/10010489525
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Understanding the loss of trust in large banks
Hurley, Robert F.; Gong, Xueping; Waqar, Adeela - In: The international journal of bank marketing : IJBM 32 (2014) 5, pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
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Direct and indirect effects of perceived usefulness of loans on clients' intention to recommend financial service providers
Mbawuni, Joseph; Nimako, Simon Gyasi - In: International journal of financial services management … 8 (2015/2016) 4, pp. 333-349
Persistent link: https://www.econbiz.de/10011688223
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Banking goes digital : the main determinants of the clients' satisfaction and trust toward fintech-based services
Rhanoui, Salma - In: International journal of economics and financial issues … 12 (2022) 5, pp. 10-20
Persistent link: https://www.econbiz.de/10013433314