//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Impact of e-Quality and servic...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Spanien
39,805
Spain
30,006
Relationship marketing
26,376
Beziehungsmarketing
25,701
Service quality
21,770
Dienstleistungsqualität
21,019
Consumer behaviour
12,794
Konsumentenverhalten
12,705
Customer satisfaction
9,583
Deutschland
5,733
Germany
5,438
Theorie
4,796
Theory
4,736
Electronic Banking
4,273
Structural equation model
4,199
Strukturgleichungsmodell
4,175
Electronic banking
4,131
USA
3,396
United States
3,292
Qualitätsmanagement
3,125
Quality management
3,101
Bank
2,916
Brand management
2,891
Markenführung
2,888
Lieferantenmanagement
2,580
Wirtschaftsprüfung
2,578
Supplier relationship management
2,577
Financial audit
2,570
Electronic Commerce
2,525
Social Web
2,480
Italien
2,478
Social web
2,478
E-commerce
2,444
Großbritannien
2,387
Italy
2,315
United Kingdom
2,259
Frankreich
2,219
Brand image
2,208
Markenimage
2,206
more ...
less ...
Online availability
All
Undetermined
4,176
Free
1,608
Type of publication
All
Article
7,999
Book / Working Paper
1,347
Journal
4
Type of publication (narrower categories)
All
Article in journal
7,626
Aufsatz in Zeitschrift
7,626
Aufsatz im Buch
351
Book section
351
Hochschulschrift
153
Graue Literatur
141
Non-commercial literature
141
Thesis
113
Working Paper
95
Arbeitspapier
90
Conference paper
76
Konferenzbeitrag
76
Case study
49
Fallstudie
49
Collection of articles of several authors
36
Sammelwerk
36
Aufsatzsammlung
27
Guidebook
17
Ratgeber
17
Konferenzschrift
11
Collection of articles written by one author
7
Sammlung
7
Reprint
6
Conference proceedings
5
Lehrbuch
5
Textbook
4
Bibliografie
3
Handbook
3
Handbuch
3
Interview
3
Article
2
Elektronischer Datenträger
2
Research Report
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography
1
Bibliography included
1
Checkliste
1
more ...
less ...
Language
All
English
8,921
German
428
French
2
Italian
2
Author
All
Han, Heesup
52
Mattila, Anna S.
29
Usman, Osly
26
Prentice, Catherine
25
Svensson, Göran
24
Wong, IpKin Anthony
23
Homburg, Christian
22
Prybutok, Victor R.
22
Bilgihan, Anil
19
Hyun, Sunghyup Sean
18
Shahin, Arash
18
Sharma, Piyush
18
Gil Saura, Irene
17
Gustafsson, Anders
17
Söderlund, Magnus
17
Aksoy, Lerzan
16
McColl-Kennedy, Janet R.
16
Balaji, M. S.
15
Mittal, Vikas
15
Ringle, Christian M.
15
Barnes, Donald C.
14
Blut, Markus
14
Grégoire, Yany
14
Jang, Soocheong
14
Kim, Wansoo
14
Sparks, Beverley
14
Van Vaerenbergh, Yves
14
Bruhn, Manfred
13
Lee, Choong-Ki
13
So, Kevin Kam Fung
13
Stock-Homburg, Ruth
13
Verhoef, Peter C.
13
Amin, Muslim
12
Bauer, Hans H.
12
Evanschitzky, Heiner
12
Hammerschmidt, Maik
12
Keiningham, Timothy
12
Klaus, Philipp
12
Prayag, Girish
12
Quach, Sara
12
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
3
Harvard Graduate School of Business Administration
2
IGI Global
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
343
International journal of hospitality management
285
Journal of business research : JBR
213
The journal of services marketing
170
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
The service industries journal
136
Journal of hospitality marketing & management
120
Journal of travel and tourism marketing
114
International journal of contemporary hospitality management
111
Tourism management : research, policies, practice
99
Services marketing quarterly
89
Service business
81
Cogent business & management
78
The TQM journal : the international review of organizational improvement
72
Journal of air transport management
69
Journal of service research : JSR
68
Asia Pacific journal of marketing and logistics
66
International journal of quality and service sciences
65
Total quality management & business excellence
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Journal of service management
60
International journal of services and operations management
58
The international journal of bank marketing : IJBM
56
International journal of quality & reliability management
55
International journal of productivity and quality management : IJPQM
54
Journal of strategic marketing
51
International journal of services, economics and management
48
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of the Academy of Marketing Science
46
Managing service quality : MSQ ; an international journal
45
Psychology & marketing
45
International journal of electronic marketing and retailing : IJEMR
44
International journal of services and operations management : IJSOM
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
The journal of business & industrial marketing
41
International journal of electronic customer relationship management : IJECRM
40
Journal of Asian finance, economics and business : JAFEB
40
European journal of marketing : EJM
39
Quality management journal : QMJ
39
Journal of hospitality and tourism insights
38
more ...
less ...
Source
All
ECONIS (ZBW)
9,333
EconStor
10
OLC EcoSci
7
Showing
1
-
10
of
9,350
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Saved in:
2
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Saved in:
3
Customer loyalty in the ADSL services market in
Spain
: background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
4
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Saved in:
5
The influence of service quality and anticipated emotions on donor loyalty : an empirical analysis in blood centres in
Spain
Martín-Santana, Josefa D.
;
Melián-Alzola, Lucía
- In:
Health care management science : a new journal serving …
25
(
2022
)
4
,
pp. 623-648
Persistent link: https://www.econbiz.de/10013483716
Saved in:
6
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
7
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
8
Customer satisfaction towards ATM services : a case of Vietcombank Vinh Long, Vietnam
Ha Nam Khanh Giao
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 141-148
Persistent link: https://www.econbiz.de/10012033710
Saved in:
9
Measurement of e-banking services quality : an empirical experimentation in Jordan
Alawneh, Ali
;
Al Diabat, Mofleh
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 522-542
Persistent link: https://www.econbiz.de/10011637564
Saved in:
10
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->