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Social media : influencing customer satisfaction in B2B sales

Agnihotri, Raj; Dingus, Rebecca; Hu, Michael Y.; Krush, … - In: Industrial marketing management : the international … 53 (2016), pp. 172-180

Persistent link: https://www.econbiz.de/10011448094

Reflections on "social media : influencing customer satisfaction in B2B sales" and a research agenda

Nunan, Daniel; Sibai, Olivier; Schivinski, Bruno; … - In: Industrial marketing management : the international … 75 (2018), pp. 31-36

Persistent link: https://www.econbiz.de/10011963365

Performance implications of customer-linking capabilities : examining the complementary role of customer orientation and CRM technology

Rapp, Adam; Trainor, Kevin J.; Agnihotri, Raj - In: Journal of business research : JBR 63 (2010) 11, pp. 1229-1236

Persistent link: https://www.econbiz.de/10008696664

Salesperson ambidexterity and customer satisfaction : examining the role of customer demandingness, adaptive selling, and role conflict

Agnihotri, Raj; Gabler, Colin B.; Itani, Omar S.; … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 27-41

Persistent link: https://www.econbiz.de/10011690128

Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate

Agnihotri, Raj; Yang, Zhiyong; Briggs, Elten - In: Journal of personal selling & sales management : JPSSM 39 (2019) 2, pp. 138-158

Persistent link: https://www.econbiz.de/10012200863

Connect within to connect outside : effect of salespeople's political skill on relationship performance

Kalra, Ashish; Agnihotri, Raj; Chaker, Nawar N.; Singh, … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 4, pp. 332-348

Persistent link: https://www.econbiz.de/10011794784

Can salesperson guilt lead to more satisfied customers? : findings from India

Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. - In: The journal of business & industrial marketing 32 (2017) 7, pp. 951-961

Persistent link: https://www.econbiz.de/10011773559

Activating corporate environmental ethics on the frontline : a natural resource-based view

Gabler, Colin B.; Itani, Omar S.; Agnihotri, Raj - In: Journal of business ethics : JBE 186 (2023) 1, pp. 63-86

Corporate environmental ethics has moved from a niche issue within business strategy to a potential source of competitive advantage. Firms, however, are comprised of individuals who vary in their personal beliefs regarding environmental responsibility. Environmental stewards are those employees...

Persistent link: https://www.econbiz.de/10014321388