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~subject:"Kundenzufriedenheit"
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Anlysis of service quality gap...
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Kundenzufriedenheit
Indien
117,693
India
95,158
Bank
64,709
Service quality
20,665
Dienstleistungsqualität
20,649
Theorie
8,761
Theory
8,631
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7,609
USA
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United States
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China
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5,645
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5,454
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5,340
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5,168
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5,120
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4,949
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4,938
Germany
4,830
Beziehungsmarketing
4,765
Relationship marketing
4,754
Schätzung
4,653
Finanzkrise
4,630
Financial crisis
4,555
Estimation
4,547
EU-Staaten
4,328
EU countries
4,266
Unternehmenserfolg
4,126
Geldpolitik
4,109
Firm performance
4,105
Entwicklung
3,976
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3,669
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131
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Parayitam, Satyanarayana
9
Qin, Hong
9
Svensson, Göran
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Chahal, Hardeep
8
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Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
218
International journal of hospitality management
212
Journal of business research : JBR
144
The journal of services marketing
131
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
101
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
77
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
64
Service business
63
Tourism management : research, policies, practice
62
International journal of services and operations management
59
Cogent business & management
58
International journal of quality and service sciences
57
Journal of service research : JSR
52
Total quality management & business excellence
52
The international journal of bank marketing : IJBM
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
46
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
Journal of Asian finance, economics and business : JAFEB
37
Quality management journal : QMJ
36
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
29
International journal of services and operations management : IJSOM
29
Journal of service research
29
International journal of business information systems : IJBIS
28
Journal of the Academy of Marketing Science
28
International journal of electronic customer relationship management : IJECRM
27
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
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ECONIS (ZBW)
6,541
EconStor
10
OLC EcoSci
5
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1
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand,
India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
2
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
3
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
4
A structural compendium on service quality and customer satisfaction : a survey of banks in
India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
5
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
6
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
7
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
8
An empirical study of gap analysis of service quality in select private sector banks
Kumar Miryala, Ramesh
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 91-96
Persistent link: https://www.econbiz.de/10010209984
Saved in:
9
From traditional banking to technology-enabled banking services in
India
: a study of
bank
customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
10
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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