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~subject:"Kundenzufriedenheit"
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The study of service innovatio...
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Kundenzufriedenheit
Innovation
88,554
Beziehungsmarketing
25,166
Relationship marketing
25,138
Führungsstil
20,993
Innovationsmanagement
20,591
Leadership style
20,469
Innovation management
19,927
Konsumentenverhalten
19,147
Consumer behaviour
19,128
Markenführung
17,004
Brand management
16,982
Theorie
13,881
Customer satisfaction
13,746
Theory
13,579
innovation
12,968
Dienstleistungssektor
12,306
Deutschland
11,308
Service industry
11,281
Markenimage
10,850
Brand image
10,635
Germany
10,009
Technischer Fortschritt
9,931
Technological change
9,243
USA
8,492
Service quality
8,332
Dienstleistungsqualität
8,314
United States
8,186
Technologiepolitik
6,773
Technology policy
6,676
Welt
6,022
World
5,942
Unternehmenserfolg
5,856
Markenartikel
5,759
Brand
5,749
Firm performance
5,744
SME
5,543
KMU
5,509
Führungskräfte
5,336
China
5,331
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Online availability
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Undetermined
5,439
Free
2,352
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Article
11,258
Book / Working Paper
2,344
Journal
8
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Article in journal
10,435
Aufsatz in Zeitschrift
10,435
Aufsatz im Buch
795
Book section
795
Graue Literatur
318
Non-commercial literature
318
Hochschulschrift
288
Working Paper
238
Arbeitspapier
220
Thesis
195
Case study
117
Fallstudie
117
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
84
Sammelwerk
84
Aufsatzsammlung
48
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
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10
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9
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6
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5
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5
Handbuch
5
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5
Bibliografie
4
Elektronischer Datenträger
3
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3
Übersichtsarbeit
3
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2
Mikroform
2
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2
Statistik
2
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English
12,702
German
897
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
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Author
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Han, Heesup
66
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Roschk, Holger
19
Huber, Frank
18
Balaji, M. S.
17
Bruhn, Manfred
17
Gelbrich, Katja
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Su, LuJun
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
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Springer Fachmedien Wiesbaden
18
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
1
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Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
299
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
All
ECONIS (ZBW)
13,548
EconStor
28
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
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1
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
2
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
3
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
4
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5
Does the type of degree predict different levels of satisfaction and
loyalty
? : a brand equity perspective
Retamosa, Marta
;
Millán, Ángel
;
Moital, Miguel
- In:
Corporate reputation review : an international journal
23
(
2020
)
2
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012296146
Saved in:
6
How does brand innovativeness affect brand
loyalty
?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
7
Innovative brand experience's influence on brand equity and brand satisfaction
Lin, Yi Hsin
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2254-2259
Persistent link: https://www.econbiz.de/10011389317
Saved in:
8
Do perceived CSR initiatives enhance customer preference and
loyalty
in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
9
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
10
When does
customization
improve brand attitude?
Kim, Pielah
;
Chang, Hua
;
Vaidyanathan, Rajiv
;
Stoel, Leslie
- In:
The journal of product & brand management
32
(
2023
)
8
,
pp. 1233-1247
Persistent link: https://www.econbiz.de/10014485563
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