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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Großbritannien
136,657
United Kingdom
96,488
Service quality
21,799
Gesundheitswesen
21,431
Dienstleistungsqualität
21,046
Deutschland
19,303
USA
18,926
Health care system
18,853
United States
17,016
Health care
16,501
Germany
15,890
Gesundheitsversorgung
15,794
Persönlichkeitspsychologie
12,930
Personality psychology
12,651
Theorie
10,964
Theory
10,733
Youth
9,337
Consumer behaviour
9,222
Frankreich
9,091
Konsumentenverhalten
9,090
Jugendliche
9,078
EU-Staaten
7,533
EU countries
7,426
Schätzung
7,351
France
7,300
Estimation
6,939
Customer satisfaction
6,759
Gesundheitspolitik
5,647
Krankenhaus
5,432
Junge Arbeitskräfte
5,285
Hospital
5,258
Young workers
5,232
Health policy
5,122
Vergleich
4,847
Welt
4,826
World
4,738
Gesundheitsvorsorge
4,638
Comparison
4,637
Relationship marketing
4,576
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Online availability
All
Undetermined
3,062
Free
1,128
Type of publication
All
Article
5,731
Book / Working Paper
815
Type of publication (narrower categories)
All
Article in journal
5,549
Aufsatz in Zeitschrift
5,549
Aufsatz im Buch
166
Book section
166
Graue Literatur
83
Non-commercial literature
83
Hochschulschrift
63
Working Paper
61
Arbeitspapier
57
Conference paper
52
Konferenzbeitrag
52
Thesis
41
Case study
25
Fallstudie
25
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Article
2
Interview
2
Systematic review
2
Übersichtsarbeit
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
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1
Umfrage
1
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Language
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English
6,404
German
141
Italian
2
French
1
Author
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Han, Heesup
36
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
18
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Gustafsson, Anders
12
Jang, Soocheong
12
Grégoire, Yany
11
Sparks, Beverley
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Ladhari, Riadh
10
Prayag, Girish
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Akroush, Mamoun N.
8
Assaker, Guy
8
Barnes, Donald C.
8
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
231
Journal of retailing and consumer services
221
Journal of business research : JBR
151
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
102
Journal of hospitality marketing & management
99
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
79
Tourism management : research, policies, practice
69
Journal of air transport management
66
Service business
63
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
59
Cogent business & management
56
International journal of services and operations management
55
Journal of service research : JSR
54
Total quality management & business excellence
52
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
49
Asia Pacific journal of marketing and logistics
46
Journal of service management
46
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
International journal of services and operations management : IJSOM
43
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic marketing and retailing : IJEMR
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
Journal of hospitality and tourism insights
27
Tourism management perspectives : TMP
27
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
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Source
All
ECONIS (ZBW)
6,535
EconStor
7
OLC EcoSci
4
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1
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1
Exploring system features of primary care practices that promote better providers' clinical work satisfaction : a qualitative comparative analysis
Liu, Lingrui
;
Chien, Alyna T.
;
Singer, Sara J.
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 360-368
Persistent link: https://www.econbiz.de/10013412295
Saved in:
2
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
Saved in:
3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
What executive leadership competencies matter most to patient experience : a national qualitative inquiry
Latvis, Laurie A.
;
Fick, John W.
;
Dishman, Lihua
- In:
Psychology of leaders and leadership : the official …
27
(
2024
)
1
,
pp. 58-91
Persistent link: https://www.econbiz.de/10015083777
Saved in:
5
Doctors and management perception in customer relationship management builds to customer satisfaction in hospital services
Shivakumara, K.
;
Sarala, K. S.
- In:
Global journal of business management : GJBM
12
(
2018
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10011961830
Saved in:
6
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
7
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
8
Perceived quality of hospital services from the perspective of doctors and patients : an integrative model
Guedes, Monica
;
Araujo, Claudia
- In:
Latin American business review
23
(
2022
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
Saved in:
9
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
10
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
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