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~subject:"Kundenzufriedenheit"
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Does outcome quality matter? :...
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Kundenzufriedenheit
Indien
118,589
India
97,606
Bank
65,131
Service quality
21,628
Dienstleistungsqualität
20,877
Qualitätsmanagement
16,856
Quality management
15,176
Theorie
10,334
Theory
10,191
Deutschland
8,897
USA
8,255
United States
7,334
Customer satisfaction
7,091
China
6,978
Consumer behaviour
6,897
Konsumentenverhalten
6,793
Germany
5,962
Welt
5,763
Wirtschaftswachstum
5,762
Kreditgeschäft
5,723
World
5,710
Bank lending
5,528
Economic growth
5,418
Finanzsektor
5,237
Financial sector
5,190
Relationship marketing
5,128
Beziehungsmarketing
5,112
Bankenregulierung
4,988
Bank regulation
4,977
Unternehmenserfolg
4,856
Firm performance
4,836
Schätzung
4,720
Finanzkrise
4,673
Estimation
4,614
Financial crisis
4,597
EU-Staaten
4,537
EU countries
4,474
Geldpolitik
4,135
Entwicklung
4,005
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Undetermined
3,088
Free
1,205
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Article
5,944
Book / Working Paper
904
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Article in journal
5,735
Aufsatz in Zeitschrift
5,735
Aufsatz im Buch
191
Book section
191
Graue Literatur
76
Non-commercial literature
76
Hochschulschrift
64
Conference paper
59
Konferenzbeitrag
59
Working Paper
57
Arbeitspapier
49
Case study
41
Fallstudie
41
Thesis
39
Collection of articles of several authors
21
Sammelwerk
21
Konferenzschrift
13
Aufsatzsammlung
11
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5
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5
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5
Bibliografie
3
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3
Ratgeber
3
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2
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2
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1
Elektronischer Datenträger
1
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1
Forschungsbericht
1
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1
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1
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1
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1
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1
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1
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English
6,680
German
168
French
1
Italian
1
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
15
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Ringle, Christian M.
12
Amin, Muslim
11
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Parayitam, Satyanarayana
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Svensson, Göran
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
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Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
218
International journal of hospitality management
215
Journal of business research : JBR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The journal of services marketing
131
The service industries journal
105
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
84
Services marketing quarterly
79
The TQM journal : the international review of organizational improvement
72
International journal of productivity and quality management : IJPQM
66
Journal of air transport management
65
Tourism management : research, policies, practice
64
Service business
63
International journal of services and operations management
59
Cogent business & management
58
International journal of quality and service sciences
58
Total quality management & business excellence
58
Journal of service research : JSR
53
International journal of quality & reliability management
52
The international journal of bank marketing : IJBM
51
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
International journal of services and operations management : IJSOM
38
Journal of Asian finance, economics and business : JAFEB
37
Quality management journal : QMJ
37
International journal of electronic marketing and retailing : IJEMR
34
Journal of strategic marketing
32
International journal of business information systems : IJBIS
29
Journal of service research
29
International journal of electronic customer relationship management : IJECRM
28
Journal of the Academy of Marketing Science
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of hospitality and tourism insights
25
Journal of service theory and practice : JSTP
25
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Source
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ECONIS (ZBW)
6,832
EconStor
11
OLC EcoSci
5
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1
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date (oldest first)
1
Measuring service quality perceptions of Indian e-retailers : an evaluative study
Chavadi, Chandan Andanesh
;
Menon, Sindhu R.
;
Sirothiya, …
- In:
Metamorphosis : a journal of management research
18
(
2019
)
2
,
pp. 92-102
Persistent link: https://www.econbiz.de/10013384345
Saved in:
2
Pervasiveness of
SERVQUAL
and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
3
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
4
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh,
India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
5
An empirical study of gap analysis of service quality in select private sector banks
Kumar Miryala, Ramesh
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 91-96
Persistent link: https://www.econbiz.de/10010209984
Saved in:
6
Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1315-1341
Persistent link: https://www.econbiz.de/10008824955
Saved in:
7
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
8
Classification of service quality attributes using Kano's model : a study in the context of the Indian banking sector
Bandyopadhyay, Nirmalya
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 457-470
Persistent link: https://www.econbiz.de/10011384252
Saved in:
9
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
10
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand,
India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
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