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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
27
Konsumentenverhalten
26
Customer satisfaction
18
Dienstleistungsqualität
12
Service quality
12
Beziehungsmarketing
8
Relationship marketing
8
South Korea
6
Südkorea
6
Customer value
5
Regression analysis
5
service quality
5
Kundenwert
4
Loyalty program
4
Regressionsanalyse
4
SERVQUAL
4
Social exclusion
4
Theorie
4
Theory
4
Altruism
3
Altruismus
3
Brand image
3
Customer integration
3
Customer service
3
Dienstleistungssektor
3
Inter-customer helping
3
Kundenbindungsprogramm
3
Kundenintegration
3
Kundenservice
3
Markenimage
3
Measurement
3
Messung
3
Performance measurement
3
Performance-Messung
3
Quality management
3
Qualitätsmanagement
3
SERVPERF
3
Service industry
3
customer satisfaction
3
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17
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English
17
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Yi, Youjae
16
Gong, Taeshik
4
Park, Sang-June
4
Kim, Seo Young
3
Lee, Yeong-Ran
2
Nataraajan, Rajan
2
Choi, Jin Nam
1
Jeon, Seongun
1
Kim, Jonathan S.
1
Lee, Heekyung
1
Park, Jihye
1
Suh, Jung-chae
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Psychology & marketing
7
The service industries journal
3
Total quality management & business excellence
3
Australasian marketing journal
1
Journal of service management
1
Journal of service research : JSR
1
Service business
1
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ECONIS (ZBW)
17
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1
Effects of service failure on consumer responses across failure types : a moderating role of intimacy
Jeon, Seongun
;
Kim, Jonathan S.
- In:
Australasian marketing journal
24
(
2016
)
1
,
pp. 46-53
Persistent link: https://www.econbiz.de/10011484637
Saved in:
2
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
Saved in:
3
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
Saved in:
4
Do comsumption goals matter? : the effects of online loyalty programs in the satisfaction-loyalty relation
Suh, Jung-chae
;
Yi, Youjae
- In:
Psychology & marketing
29
(
2012
)
8
,
pp. 549-557
Persistent link: https://www.econbiz.de/10009575078
Saved in:
5
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
6
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
7
Customer satisfaction in Asia
Yi, Youjae
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 387-391
Persistent link: https://www.econbiz.de/10011970141
Saved in:
8
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
9
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
10
Special issue: customer satisfaction in Asia
Yi, Youjae
(
ed.
);
Nataraajan, Rajan
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10012146929
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