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The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction

Belasen, Alan T.; Belasen, Ariel; Feng, Zhilan - In: Journal of health organization and management 37 (2023) 3, pp. 313-326

Persistent link: https://www.econbiz.de/10014303244

Green hospital practices on patient's satisfaction in Indonesian hospital : medical specialist department case investigation

Ngatindriatun, Ngatindriatun; Alfarizi, Muhammad; … - In: Journal of modelling in management 19 (2024) 3, pp. 899-924

Persistent link: https://www.econbiz.de/10014512900

The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014310662

Key factors influencing patient loyalty

Lan, Yu-Li; Hung, Jia-Yi; Chen, Chien-Chih; Yao, Cheng-Wen - In: International journal of electronic customer … 10 (2016) 2/4, pp. 89-102

Persistent link: https://www.econbiz.de/10011687994

Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system

Dayan, Mumin; Al Kuwaiti, Ibrahim A.; Husain, Zafar; … - In: International journal of quality & reliability management 39 (2022) 1, pp. 176-203

Persistent link: https://www.econbiz.de/10013169330

Perceived quality of hospital services from the perspective of doctors and patients : an integrative model

Guedes, Monica; Araujo, Claudia - In: Latin American business review 23 (2022) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10013190133

Perceived quality factors that discriminate parents of orthodontic patients according to their satisfaction

Souki, Gustavo Quiroga; Ávila, Juliana Meire Silva de; … - In: International journal of pharmaceutical and healthcare … 16 (2022) 2, pp. 297-315

Persistent link: https://www.econbiz.de/10013343588

Hospital choice by Indian customers : empirical testing of a standardised model of service provider selection criteria

Palanisamy, Ganesan; Joseph, Lallu; Alur, Sivakumar - In: International journal of business and emerging markets … 13 (2021) 2, pp. 173-205

Persistent link: https://www.econbiz.de/10012505536

Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

Persistent link: https://www.econbiz.de/10011709598

Explaining hospital performance via the cube one framework

Massimino, Phoebe M.; Kopelman, Richard E.; Joseph, Meg L. - In: Journal of organizational effectiveness : people and … 2 (2015) 1, pp. 73-90

Persistent link: https://www.econbiz.de/10011302471

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