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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Vertrauen
17,166
Confidence
16,547
Online-Marketing
13,268
Internet marketing
13,152
Theorie
12,990
Theory
12,734
Relationship marketing
10,585
Beziehungsmarketing
10,562
Social Web
9,311
Social web
9,302
Brand management
8,422
Markenführung
8,384
Brand image
7,095
Markenimage
7,060
Online-Handel
6,616
Online retailing
6,600
Customer satisfaction
6,289
USA
6,062
United States
5,782
Credibility
5,582
Electronic Commerce
5,415
Glaubwürdigkeit
5,406
Deutschland
5,329
Experiment
5,231
E-commerce
5,155
Germany
4,949
Viral marketing
4,931
Virales Marketing
4,911
Service quality
4,804
Werbewirkung
4,768
Dienstleistungsqualität
4,761
Advertising effects
4,719
Brand
4,505
Markenartikel
4,493
Einzelhandel
4,336
Retail trade
4,294
Advertising
4,103
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Online availability
All
Undetermined
3,261
Free
1,031
Type of publication
All
Article
5,415
Book / Working Paper
711
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,254
Aufsatz in Zeitschrift
5,254
Aufsatz im Buch
141
Book section
141
Graue Literatur
82
Non-commercial literature
82
Hochschulschrift
77
Working Paper
54
Conference paper
52
Konferenzbeitrag
52
Thesis
52
Arbeitspapier
49
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
11
Aufsatzsammlung
8
Ratgeber
6
Case study
5
Collection of articles written by one author
5
Fallstudie
5
Sammlung
5
Conference proceedings
4
Guidebook
4
Handbook
2
Handbuch
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Lehrbuch
1
Reprint
1
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1
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1
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1
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1
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English
6,006
German
122
French
2
Undetermined
1
Author
All
Han, Heesup
55
Mattila, Anna S.
25
Svensson, Göran
22
Usman, Osly
21
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prentice, Catherine
17
Prayag, Girish
16
Prybutok, Victor R.
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
15
Loureiro, Sandra Maria Correia
14
Aksoy, Lerzan
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Ha, Hong Youl
10
Hsu, Maxwell K.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Law, Chun Hung Roberts
10
Quach, Sara
10
Roschk, Holger
10
Xu, Xun
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gil Saura, Irene
9
Huber, Frank
9
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Institution
All
Springer Fachmedien Wiesbaden
3
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
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Published in...
All
Journal of retailing and consumer services
332
International journal of hospitality management
214
Journal of business research : JBR
163
The journal of services marketing
111
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
87
Cogent business & management
76
Services marketing quarterly
65
Tourism management : research, policies, practice
63
The service industries journal
56
Psychology & marketing
54
Asia Pacific journal of marketing and logistics
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of strategic marketing
46
International journal of electronic marketing and retailing : IJEMR
45
Service business
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of service management
42
Journal of service research : JSR
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Tourism management perspectives : TMP
39
The international journal of bank marketing : IJBM
38
European journal of marketing : EJM
36
The international review of retail, distribution and consumer research
33
Journal of hospitality and tourism insights
30
The TQM journal : the international review of organizational improvement
29
International journal of services, economics and management
28
Journal of the Academy of Marketing Science
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of Islamic marketing
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of retailing
27
International journal of services and operations management
26
Journal of air transport management
26
Journal of internet commerce
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
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Source
All
ECONIS (ZBW)
6,121
EconStor
7
OLC EcoSci
1
RePEc
1
Showing
1
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10
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6,130
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date (newest first)
date (oldest first)
1
Negative eWOM and perceived
credibility
: a potent mix in consumer relationships
Izogo, Ernest Emeka
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10013552690
Saved in:
2
An investigation of online shopping experience on trust and behavioral intentions
Samuel, Lee Hao Suan
;
Balaji, M. S.
;
Khong Kok Wei
- In:
Journal of internet commerce
14
(
2015
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10011432424
Saved in:
3
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
4
The mediating effect of brand trust between online customer reviews and willingness to buy
Chang, Ting-pong Vincent
;
Rhodes, Jo
;
Lok, Peter
- In:
Journal of electronic commerce in organizations : the …
11
(
2013
)
1
,
pp. 22-42
Persistent link: https://www.econbiz.de/10009792129
Saved in:
5
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
6
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
7
Examining role of trust in shaping online shopping attitude among women : an empirical assessment
Arora, Nupur
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 748-766
Persistent link: https://www.econbiz.de/10012516864
Saved in:
8
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
9
Customer engagement and online reviews
Thakur, Rakhi
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011808477
Saved in:
10
Determinants of consumer participation in online group buying : an example of luggage
Lin, Hui-Tzu
;
Kim, Hyun-Jee
;
Wang, Li-Wen
- In:
Journal of international trade & commerce
12
(
2016
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011796233
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