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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Konsumentenverhalten
79,072
Consumer behaviour
78,639
Children
18,376
Kinder
18,229
Theorie
9,999
Theory
9,799
Beziehungsmarketing
8,735
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8,724
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6,960
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6,533
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6,444
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5,439
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5,394
Online retailing
5,381
Customer satisfaction
5,372
Germany
4,805
Social Web
4,622
Social web
4,620
Sprache
4,520
Online-Marketing
4,376
Internet marketing
4,353
Dienstleistungsqualität
4,300
Service quality
4,296
Gesundheit
4,218
Brand
4,217
Markenartikel
4,212
Health
4,151
Einzelhandel
4,083
Retail trade
4,005
Language
3,880
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3,744
Werbewirkung
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German
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Liu, Chih-Hsing
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Muskat, Birgit
9
Qu, Hailin
9
Roschk, Holger
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
319
International journal of hospitality management
186
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
41
Journal of service research : JSR
39
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Journal of retailing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
5,368
EconStor
5
OLC EcoSci
1
Showing
1
-
10
of
5,374
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
How concrete
language
shapes customer satisfaction
Packard, Grant
;
Berger, Jonah
- In:
Journal of consumer research : JCR ; an …
47
(
2021
)
5
,
pp. 787-806
Persistent link: https://www.econbiz.de/10012434461
Saved in:
2
The linguistic servicescape : speaking their
language
may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
3
¿Y Usted? Social influence effects on consumers' service
language
preferences
Bell, Monique L.
;
Puzakova, Marina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 168-177
Persistent link: https://www.econbiz.de/10011645561
Saved in:
4
Language
divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
5
Does
language
matter? : a cross-national comparison of the moderating effect of
language
on website information-processing
Alcántara-Pila, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of business research : JBR
88
(
2018
),
pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
Saved in:
6
Examining the relationship between
language
divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
Saved in:
7
How chatbot
language
shapes consumer perceptions : the role of concreteness and shared competence
Jiménez-Barreto, Jano
;
Rubio Benito, Natalia
; …
- In:
Journal of interactive marketing
58
(
2023
)
4
,
pp. 380-399
Persistent link: https://www.econbiz.de/10014425175
Saved in:
8
I hear you : does quality improve with customer voice?
Ananthakrishnan, Uttara
;
Proserpio, Davide M.
;
Sharma, …
- In:
Marketing science
42
(
2023
)
6
,
pp. 1143-1161
Persistent link: https://www.econbiz.de/10014436778
Saved in:
9
Language
constraints in hotel attributes and consumers' offendedness associated with behavioral intentions
Akhtar, Nadeem
;
Chen, Xianglan
;
Siddiqi, Umar Iqbal
; …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 229-248
Persistent link: https://www.econbiz.de/10013163321
Saved in:
10
Asymmetric effects of extreme-moderate online reviews in the
language
-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
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