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Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 239-256

Persistent link: https://www.econbiz.de/10011669972

Power of apologetic responses in online travel community

Guo, Xiaoshu; Ye, Qiang; Law, Chun Hung Roberts; Liang, Sai - In: International journal of hospitality management 103 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013209274

Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb

Ye, Qiang; Liang, Sai; Wei, Zaiyan; Law, Chun Hung Roberts - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3718-3736

Persistent link: https://www.econbiz.de/10014334345

A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently

Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: International journal of hospitality management 48 (2015), pp. 143-149

Persistent link: https://www.econbiz.de/10011341593

Mediating effects of attitude, subjective norms and perceived behavioural control for mobile payment-based hotel reservations

Sun, Sunny; Law, Chun Hung Roberts; Schuckert, Markus - In: International journal of hospitality management 84 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012146206

How do you feel about crowding at destinations? : an exploration based on user-generated content

Liang, Sai; Li, Chunxiao; Li, Hui; Cheng, Hongbo - In: Journal of destination marketing & management 20 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012588628

Die Rolle von Schutz und Sicherheit in alpinen Destinationen : Implikationen für ein erfolgreiches Destinationsmarketing

Sparer, Patrick; Möller, Claudia; Schuckert, Markus; … - In: Standortfaktor Tourismus und Wissenschaft : …, (pp. 351-367). 2008

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Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong

Chen, Yong; Schuckert, Markus; Song, Haiyan; Chon, Kaye - In: Journal of travel research : a quarterly publication of … 55 (2016) 4, pp. 427-439

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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors

Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402

Persistent link: https://www.econbiz.de/10003742805

Measuring e-service quality for online travel agencies

Tsang, Nelson Kee Fu; Lai, Michael T. H.; Law, Rob - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 306-323

Persistent link: https://www.econbiz.de/10003985076