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The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
Kosiba, John Paul Basewe; Acheampong, Audrey; Adeola, Ogechi - In: Journal of retailing and consumer services 54 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012238352
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The effect of mobile health service quality on user satisfaction and continual usage
Oppong, Elizabeth; Hinson, Robert; Adeola, Ogechi; … - In: Total quality management & business excellence 32 (2021) 2, pp. 177-198
Persistent link: https://www.econbiz.de/10012423580
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Determining mobile money service customer satisfaction and continuance usage through service quality
Twum, Kojo Kakra; Kosiba, John Paul Basewe; Hinson, Robert - In: Journal of financial services marketing 28 (2023) 1, pp. 30-42
Persistent link: https://www.econbiz.de/10014251395
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Exploring customer stewardship behaviors in service firms
Boateng, Henry; Amenuvor, Fortune Edem; Adam, Diyawu Rahman - In: European business review 34 (2022) 4, pp. 541-555
Persistent link: https://www.econbiz.de/10013412236
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Examining customers' continuance intentions towards internet banking usage
Ofori, Kwame Simpe; Boateng, Henry; Okoe, Abednego Feehi; … - In: Marketing intelligence & planning 35 (2017) 6, pp. 756-773
Persistent link: https://www.econbiz.de/10011797804
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Examining the relationship between customer bonding, customer participation, and customer satisfaction
Yi, Ho Taek; Yeo, Chankoo; Amenuvor, Fortune Edem; … - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648843
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Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem; Yi, Ho Taek; Boateng, Henry - In: Asia Pacific journal of marketing and logistics 34 (2022) 4, pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
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Market orientation and customer satisfaction : the role of service quality and innovation
Mahmoud, Mahmoud Abdulai; Hinson, Robert; Duut, Dickson … - In: International journal of business and emerging markets … 11 (2019) 2, pp. 144-167
Persistent link: https://www.econbiz.de/10012135585
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Market orientation in a developing economy public institution : revisitiong the Kohli and Jaworski's framework
Mahmoud, Mohammed A.; Hinson, Robert - In: International journal of public sector management : IJPSM 25 (2012) 2, pp. 88-102
Persistent link: https://www.econbiz.de/10009547222