Narrow search
Showing 1 - 10 of 13,985
Cover Image
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
Cover Image
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias; Wagner, Gerhard; Steinmann, Sascha; … - In: The international review of retail, distribution and … 34 (2024) 2, pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
Cover Image
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Cover Image
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia; Maggioni, Isabella - In: The journal of services marketing 37 (2023) 3, pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Cover Image
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary; Fazal-e-Hasan, Syed; Strebel, Judi - In: Journal of retailing and consumer services 58 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Cover Image
The role of delight in driving repurchase intentions
Meyer, Tracy; Barnes, Donald C.; Friend, Scott B. - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Cover Image
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Cover Image
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Cover Image
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Cover Image
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin; Schumann, Jan Hendrik; Büttgen, … - In: Three essays on success factors of digital and …, (pp. 116-155). 2017
Persistent link: https://www.econbiz.de/10011894444