//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of the personal dat...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
83,644
Konsumentenverhalten
81,194
Relationship marketing
26,376
Beziehungsmarketing
25,701
Vertrauen
17,132
Confidence
16,513
Theorie
14,055
Theory
13,812
Deutschland
9,405
Customer satisfaction
8,616
Germany
8,591
Brand management
8,347
Markenführung
8,299
USA
7,186
Brand image
7,167
Markenimage
7,123
United States
6,794
Service quality
6,763
Dienstleistungsqualität
6,693
Social Web
6,473
Social web
6,470
Online-Handel
6,290
Online retailing
6,273
Datenschutz
5,931
Electronic Commerce
5,624
Online-Marketing
5,516
Internet marketing
5,497
E-commerce
5,392
Data protection
5,245
Bankgeschäft
5,240
Experiment
5,140
Trust
4,816
Banking services
4,802
Einzelhandel
4,699
Retail trade
4,652
Brand
4,534
Markenartikel
4,518
Electronic Banking
4,273
Structural equation model
4,199
more ...
less ...
Online availability
All
Undetermined
3,931
Free
1,429
Type of publication
All
Article
7,144
Book / Working Paper
1,223
Journal
7
Type of publication (narrower categories)
All
Article in journal
6,797
Aufsatz in Zeitschrift
6,797
Aufsatz im Buch
333
Book section
333
Hochschulschrift
154
Graue Literatur
138
Non-commercial literature
138
Thesis
114
Working Paper
98
Arbeitspapier
91
Conference paper
59
Konferenzbeitrag
59
Collection of articles of several authors
35
Sammelwerk
35
Case study
34
Fallstudie
34
Aufsatzsammlung
30
Ratgeber
18
Guidebook
16
Konferenzschrift
10
Collection of articles written by one author
7
Sammlung
7
Lehrbuch
6
Reprint
6
Textbook
5
Handbook
4
Handbuch
4
Conference proceedings
3
Bibliografie
2
Elektronischer Datenträger
2
Research Report
2
Accompanied by computer file
1
Article
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
more ...
less ...
Language
All
English
7,954
German
417
French
2
Italian
2
Undetermined
1
Author
All
Han, Heesup
64
Mattila, Anna S.
30
Svensson, Göran
25
Homburg, Christian
24
Prentice, Catherine
23
Usman, Osly
21
Hyun, Sunghyup Sean
20
Aksoy, Lerzan
19
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Gil Saura, Irene
18
Jang, Soocheong
18
Gustafsson, Anders
16
Mittal, Vikas
16
Roschk, Holger
16
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Balaji, M. S.
14
Kim, Wansoo
14
Lee, Choong-Ki
14
Ringle, Christian M.
14
Ryu, Kisang
14
Söderlund, Magnus
14
Barnes, Donald C.
13
Bruhn, Manfred
13
Keiningham, Timothy
13
Klaus, Philipp
13
Blut, Markus
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Chua, Bee-Lia
11
Evanschitzky, Heiner
11
Ha, Hong Youl
11
Huber, Frank
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
National Bureau of Economic Research
4
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
368
International journal of hospitality management
253
Journal of business research : JBR
197
The journal of services marketing
151
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
96
The service industries journal
94
Tourism management : research, policies, practice
90
Cogent business & management
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
62
Service business
62
Journal of service research : JSR
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Psychology & marketing
57
Journal of service management
55
Journal of strategic marketing
54
The international journal of bank marketing : IJBM
51
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
47
European journal of marketing : EJM
46
International journal of electronic marketing and retailing : IJEMR
46
The TQM journal : the international review of organizational improvement
45
Tourism management perspectives : TMP
44
Journal of the Academy of Marketing Science
42
Industrial marketing management : the international journal for industrial and high-tech firms
39
International journal of services, economics and management
38
Journal of Asian finance, economics and business : JAFEB
38
The journal of business & industrial marketing
38
International journal of electronic customer relationship management : IJECRM
37
The international review of retail, distribution and consumer research
37
International journal of quality and service sciences
36
Total quality management & business excellence
36
Tourism analysis : an interdisciplinary tourism & hospitality journal
36
International journal of business information systems : IJBIS
34
Journal of Islamic marketing
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
Journal of air transport management
33
Journal of hospitality and tourism insights
33
more ...
less ...
Source
All
ECONIS (ZBW)
8,356
EconStor
12
OLC EcoSci
5
RePEc
1
Showing
1
-
10
of
8,374
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
2
Examining the moderating role of personality traits in the relationship between brand
trust
and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
3
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
4
Augmenting bank service quality dimensions : moderation of perceived
trust
and perceived risk
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
The international journal of productivity and …
72
(
2023
)
2
,
pp. 469-490
Persistent link: https://www.econbiz.de/10014307496
Saved in:
5
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
6
The impact of technology CSFs on customer satisfaction and the role of
trust
: an empirical study of the banks in Malaysia
Tahir, Jan Muhammad
;
Kalthom Abdullah
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 429-447
Persistent link: https://www.econbiz.de/10010391505
Saved in:
7
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
8
Analysis of young banked and unbanked customers' usage, satisfaction,
trust
and loyalty for mobile money services in Ghana
Narteh, Bedman
;
Yeboah-Asiamah, Eric
;
Mackin, Eric Ato
- In:
International journal of business and systems research …
16
(
2022
)
1
,
pp. 40-64
Persistent link: https://www.econbiz.de/10012798198
Saved in:
9
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
10
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->