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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
Consumer behaviour
83,642
Konsumentenverhalten
81,192
Technischer Fortschritt
50,681
Technological change
41,271
Theorie
19,756
Theory
19,328
Innovation
12,201
Emotion
10,811
USA
9,639
Relationship marketing
9,444
Beziehungsmarketing
9,413
United States
9,116
Technology
8,462
Brand management
7,731
Markenführung
7,690
Brand image
6,804
Markenimage
6,767
Deutschland
6,712
Technologie
6,243
Customer satisfaction
6,079
Germany
5,777
Online-Handel
5,752
Online retailing
5,742
Social Web
5,291
Social web
5,289
Welt
5,248
World
5,161
Service quality
4,762
Wirtschaftswachstum
4,728
Dienstleistungsqualität
4,714
Online-Marketing
4,665
Internet marketing
4,648
Brand
4,379
Markenartikel
4,368
Einzelhandel
4,292
Produktivität
4,291
Retail trade
4,250
Electronic Commerce
4,189
Productivity
4,165
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Online availability
All
Undetermined
3,147
Free
1,021
Type of publication
All
Article
5,216
Book / Working Paper
701
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,078
Aufsatz in Zeitschrift
5,078
Aufsatz im Buch
129
Book section
129
Hochschulschrift
85
Graue Literatur
79
Non-commercial literature
79
Thesis
54
Working Paper
51
Conference paper
50
Konferenzbeitrag
50
Arbeitspapier
47
Collection of articles of several authors
14
Sammelwerk
14
Konferenzschrift
10
Aufsatzsammlung
8
Collection of articles written by one author
6
Sammlung
6
Case study
5
Fallstudie
5
Ratgeber
4
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3
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2
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1
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
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1
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1
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1
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Language
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English
5,800
German
120
French
2
Author
All
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Söderlund, Magnus
14
Aksoy, Lerzan
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Barnes, Donald C.
12
Klaus, Philipp
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Bang, Nguyen
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Roschk, Holger
10
Ryu, Kisang
10
Sparks, Beverley
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Gelbrich, Katja
9
Huber, Frank
9
Kim, Woo Gon
9
Lee, Choong-Ki
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
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Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Published in...
All
Journal of retailing and consumer services
324
International journal of hospitality management
217
Journal of business research : JBR
161
The journal of services marketing
108
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
80
Cogent business & management
74
Tourism management : research, policies, practice
64
Services marketing quarterly
59
The service industries journal
59
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
47
Journal of strategic marketing
44
Journal of service management
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of service research : JSR
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Tourism management perspectives : TMP
40
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
32
Journal of Asian finance, economics and business : JAFEB
29
Journal of the Academy of Marketing Science
29
International journal of quality and service sciences
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of air transport management
27
International journal of business information systems : IJBIS
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of retail & distribution management
25
International journal of services and operations management
25
Journal of hospitality and tourism insights
25
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Source
All
ECONIS (ZBW)
5,914
EconStor
6
OLC EcoSci
1
Showing
1
-
10
of
5,921
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Does the NPS® reflect consumer sentiment? : a qualitative examination of the NPS using a sentiment analysis approach
Lewis, Clifford
;
Mehmet, Michael
- In:
International journal of market research
62
(
2020
)
1
,
pp. 9-17
Persistent link: https://www.econbiz.de/10012173317
Saved in:
2
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
3
Touch versus tech : when
technology
functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
4
When does
technology
anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer
technology
self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
5
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
6
Mediating role of
emotion
in personalised relationship formation : study for patient-physician relationship
Kumar, Praveen
;
Arora, Ashok Pratap
;
Gupta, Rajen
- In:
International journal of Indian culture and business …
8
(
2014
)
4
,
pp. 495-518
Persistent link: https://www.econbiz.de/10011282819
Saved in:
7
How to satisfy him and her, and get loyalty in mobile commerce shopping application
Panitharn Juntongjin
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
Saved in:
8
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
9
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
10
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
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