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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Hotel industry
36
Hotellerie
35
Tourism
35
Consumer behaviour
31
Konsumentenverhalten
30
Gastgewerbe
28
Hospitality industry
28
Tourismus
28
Customer satisfaction
26
Tourism industry
26
Tourismuswirtschaft
26
Hotels
23
Relationship marketing
21
Beziehungsmarketing
20
Holiday behaviour
19
Urlaubsverhalten
19
Dienstleistungsqualität
16
Service quality
16
Hospitality
15
Strategic management
14
Tourism marketing
13
Tourismusmarketing
13
Internet marketing
12
Online-Marketing
12
Strategisches Management
12
Bibliometrics
11
Bibliometrie
11
Emotion
10
Tourism research
10
Tourismusforschung
10
Social Web
9
Social web
9
Turkey
8
Viral marketing
8
Virales Marketing
8
Brand image
7
China
7
Corporate social responsibility
7
Customer delight
7
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15
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21
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1
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21
Aufsatz in Zeitschrift
21
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English
22
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Torres, Edwin N.
13
Okumus, Fevzi
8
Bilgihan, Anil
4
Cobanoglu, Cihan
3
Hua, Nan
3
Lehto, Xinran Y.
3
Wei, Wei
3
Chen, Po-Ju
2
Fu, Xiaoxiao
2
Zhang, Tingting
2
Adler, Howard
1
Amin, Muslim
1
Behnke, Carl
1
Berezina, Katerina
1
Buonincontri, Piera
1
Chen, Shuping
1
Dedeoğlu, Bekir Bora
1
Han, Xiaoyun
1
Herjanto, Halimin
1
Kizildag, Murat
1
Kline, Sheryl
1
Lee, Jongwon
1
Lefrid, Mohammed
1
Miao, Li
1
Milman, Ady
1
Narendran, Roshni
1
Nusair, Khaldoon
1
Orlowski, Marissa
1
Ozturk, Yuksel
1
Park, Soona
1
Rahimi, Roya
1
Rajesh, J. Irudhaya
1
Ronzoni, Giulio
1
San, Rana Allahyari
1
Taheri, Babak
1
Thanigan, Jayanthi
1
Van Niekerk, Mathilda
1
Verma, Prikshat
1
Wang, Suosheng
1
Wu, Lingfei
1
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International journal of hospitality management
4
Journal of hospitality marketing & management
4
Tourism review : the official journal of the AIEST
3
International journal of contemporary hospitality management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business and economics
1
Journal of hospitality and tourism insights
1
Journal of service theory and practice
1
Journal of vacation marketing
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism review
1
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ECONIS (ZBW)
22
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1
What passengers did not expect when their flight was overbooked
Lefrid, Mohammed
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 263-267
Persistent link: https://www.econbiz.de/10011973045
Saved in:
2
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
3
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
4
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
5
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
6
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
7
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
8
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
9
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
10
Towards understanding the effects of time and emotions on the vacation experience
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
4
,
pp. 357-374
Persistent link: https://www.econbiz.de/10011806369
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