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Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi; Tang, Liang; Kim, Eojina; Wang, Xi - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
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Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong; Liu, Qing; Ma, Shihan; Hanks, Lydia - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
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Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.; Antipov, Evgeny A. - In: International journal of hospitality management 67 (2017), pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
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Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung; Qu, Hailin - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
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Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang; Allen, B. J.; Gretz, Richard T.; Houston, … - In: Journal of marketing 86 (2022) 2, pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
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Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy
Casidy, Riza; Leckie, Civilai; Nyadzayo, Munyaradzi; … - In: European journal of marketing 56 (2022) 10, pp. 2594-2621
Persistent link: https://www.econbiz.de/10013457378
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Factors of satisfaction and intention to use peer-to-peer accommodation
Tussyadiah, Iis P. - In: International journal of hospitality management 55 (2016), pp. 70-80
Persistent link: https://www.econbiz.de/10011497969
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Experiencing P2P accommodations : anecdotes from Chinese customers
Lyu, Jing; Li, Mimi; Law, Chun Hung Roberts - In: International journal of hospitality management 77 (2019), pp. 323-332
Persistent link: https://www.econbiz.de/10011988585
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An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang; Hsu, Hsuan; Chen, Chia-Chi - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 869-885
Persistent link: https://www.econbiz.de/10012312159