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Replaced by a robot : service implications in the age of the machine
McLeay, Fraser; Osburg, Victoria Sophie; Yoganathan, Vignesh - In: Journal of service research 24 (2021) 1, pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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Customer-robot interactions : understanding customer experience with service robots
Huang, Dan; Chen, Qiurong; Huang, Jiahui; Kong, Shaojun; … - In: International journal of hospitality management 99 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
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Customer acceptance of service robots under different service settings
Li, Yi; Wang, Chongli; Song, Bo - In: Journal of service theory and practice 33 (2023) 1, pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan; Chou, Szu-Yu - In: Service business 17 (2023) 4, pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
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How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.; Tang, Jason; Raab, Carola; Kim, … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 8, pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
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Robotic dining delight : unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML
Sharma, Vinod; Kapse, Manohar; Poulose, Jeanne; … - In: Cogent business & management 10 (2023) 3, pp. 1-21
In the past few years there has been a remarkable surge in demand for robot service restaurants. However, as both the …, Random Forest, K-Nearest Neighbors, Elastic Net) predict the intention to repeat the experience of the service robot with an …
Persistent link: https://www.econbiz.de/10014505813
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"Touching" services : tangible objects create an emotional connection to services even before their first use
Nägele, Nora; Walter, Benjamin von; Scharfenberger, Philipp - In: Business research 13 (2020) 2, pp. 741-766
Although research suggests that physical elements of the servicescape play an important role in the service process …
Persistent link: https://www.econbiz.de/10012295833
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142