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Enhancing value co-creation behaviour in digital peer-to-peer platforms : an integrated approach

Alqayed, Yosef; Foroudi, Pantea; Kooli, Kaouther; … - In: International journal of hospitality management 102 (2022), pp. 1-19

Persistent link: https://www.econbiz.de/10013185237

The influence of childhood engagement in the context of hospitality service failure evaluation

Papen, Marie-Christin; Siems, Florian; Kunz, Werner H. - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 403-425

Persistent link: https://www.econbiz.de/10012201438

Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020

Akarsu, Tugra Nazlil; Marvi, Reza; Foroudi, Pantea - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 186-217

Persistent link: https://www.econbiz.de/10013546041

Promissing the dream : changing destination image of London through the effect of website place

Foroudi, Pantea; Akarsu, Tugra Nazlil; Ageeva, Elena; … - In: Journal of business research : JBR 83 (2018), pp. 97-110

Persistent link: https://www.econbiz.de/10011775953

A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing

Tueanrat, Yanika; Papagiannidis, Savvas; Alamanos, … - In: Journal of retailing and consumer services 61 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012581885

Going on a journey : a review of the customer journey literature

Tueanrat, Yanika; Papagiannidis, Savvas; Alamanos, … - In: Journal of business research : JBR 125 (2021), pp. 336-353

Persistent link: https://www.econbiz.de/10012494106

Customer engagement and relationships in multi-actor service ecosystems

Sharma, Piyush; Jain, Kokil; Kingshott, Russel P. J.; … - In: Journal of business research : JBR 121 (2020), pp. 487-494

Persistent link: https://www.econbiz.de/10012417370

Self-service technology in supermarkets : do frontline staff still matter?

Sharma, Piyush; Ueno, Akiko; Kingshott, Russel - In: Journal of retailing and consumer services 59 (2021), pp. 1-10

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Designing customer service processes

Wirtz, Jochen - 2018

Preface -- Introduction -- What is a service process? -- Designing and documenting service processes -- Service process redesign -- Customer participation in service processes -- Self-service technologies -- Conclusion -- Summary -- Endnotes

Persistent link: https://www.econbiz.de/10011645174

Understanding service consumers

Wirtz, Jochen - 2018

Persistent link: https://www.econbiz.de/10011617755