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Consumer return policies in omnichannel operations
Nageswaran, Leela; Cho, Soo-Haeng; Scheller-Wolf, Alan - In: Management science : journal of the Institute for … 66 (2020) 12, pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
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Online retail returns management : integration within an omni-channel distribution context
Bernon, Michael; Cullen, John; Gorst, Jonathan - In: International journal of physical distribution & … 46 (2016) 6/7, pp. 584-605
Persistent link: https://www.econbiz.de/10011588029
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How omni-channel can be the future of retailing
Chopra, Sunil - In: Decision 43 (2016) 2, pp. 135-144
Persistent link: https://www.econbiz.de/10011534302
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The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska; Hsu, Ping-Yu - In: Journal of retailing and consumer services 68 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
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Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit; Dey, Bikash Koli - In: Journal of retailing and consumer services 75 (2023), pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
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Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Yunus, Erlinda Nusron - In: The international journal of productivity and … 72 (2023) 5, pp. 1286-1303
Persistent link: https://www.econbiz.de/10014307857
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Returns management in online business : effects of late returns, restocking fee legislation and multichannel competition
Difrancesco, Rita Maria - 2015
Persistent link: https://www.econbiz.de/10011667623
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La révolution du merchandising : la nécessaire transformation du secteur retail
Lachaize, Philippe; Lemarignier, Marc - 2015
Persistent link: https://www.econbiz.de/10011311328
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Introduction to the special issue information technology in retail : toward omnichannel retailing
Piotrowicz, Wojciech; Cuthbertson, Richard - In: International journal of electronic commerce : IJEC 18 (2013/14) 4, pp. 5-15
Persistent link: https://www.econbiz.de/10010391423
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Omnichannel Retail Operations with Buy-Online-and-Pickup-in-Store
Gao, Fei - 2017
Many retailers have recently started to offer customers the option to buy online and pick up in store (BOPS). We study the impact of the BOPS initiative on store operations. We build a stylized model where a retailer operates both online and offline channels. Consumers strategically make channel...
Persistent link: https://www.econbiz.de/10012970214