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Customer service in a marketing and logistics approach
Buła, Piotr; Kozieł, Paulina - In: The future of management: entrepreneurship, change and …, (pp. 233-244). 2019
Persistent link: https://www.econbiz.de/10012698758
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Post-transaction phase of logistics customer service in the management of companies providing transport services
Kadłubek, Marta - In: European research studies 23 (2020) 4, pp. 1035-1046
Persistent link: https://www.econbiz.de/10012511307
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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …
Persistent link: https://www.econbiz.de/10013287888
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Mobile technologies in logistic customer service as a tool for winning customers' satisfaction
Ochocka, Jagoda - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 3, pp. 403-411
Persistent link: https://www.econbiz.de/10012155396
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Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services
Hu, Kai-Chieh; Chia, Kai-Chieh; Lu, Mingying; Liang, Ya-Lan - In: The international journal of logistics management 33 (2022) 2, pp. 477-498
Persistent link: https://www.econbiz.de/10013429509
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An analysis on the impact of logistics on customer service
Querin, Francesco; Göbl, Martin - In: Journal of Applied Leadership and Management 5 (2017), pp. 90-103
Research Questions: Are the effects of productive leadership on individual working performance higher than the effects of pay-for-performance programs? Methods: Empirical study using survey to evaluate the correlation between individual working perfor-mance of employees, pay-for- performance...
Persistent link: https://www.econbiz.de/10011790959
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Standardisation of logistics customer service
Ciechomski, Wiesław J.; Strojny, Szymon - In: European research studies 25 (2022) 2B, pp. 347-358
Persistent link: https://www.econbiz.de/10013532138
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New frontiers in logistics research : theorizing at the middle range
Stank, Theodore P.; Pellathy, Daniel A.; In, Joonhwan; … - In: Journal of business logistics : JBL 38 (2017) 1, pp. 6-17
Persistent link: https://www.econbiz.de/10011675986
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Choosing a courier service : factors in customer preference
Śwircz, Maciej Piotr; Racz, Dariusz - In: Olsztyn economic journal 16 (2021) 2, pp. 237-249
Persistent link: https://www.econbiz.de/10013366367
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Artificial-intelligence-powered customer service management in the logistics industry
Brzozowska, Marta; Kolasińska-Morawska, Katarzyna; … - In: Entrepreneurial business and economics review : EBER 11 (2023) 4, pp. 109-121
Objective: The article aims to show how people perceive future implications for logistics customer service resulting …). Findings: The research shows that customer service in logistics already uses different forms of AI-based solutions (like … future, as it is a game changer for the competitiveness of customer service in logistics. Implications & Recommendations: The …
Persistent link: https://www.econbiz.de/10014490303