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The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588
Persistent link: https://www.econbiz.de/10011578856
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The relationship between satisfaction and word-of-mouth at the language centers in HoChiMinh City Vietnam
Ha Nam Khanh Giao - In: International journal of applied business and economic … 16 (2018) 2, pp. 427-433
Persistent link: https://www.econbiz.de/10012007397
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Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet; Olugbade, Olusegun A.; Avci, Turgay; … - In: Tourism management perspectives : TMP 29 (2019), pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
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Organizational ethnic diversity's influence on hotel employees' satisfaction, commitment, and turnover intention : gender's moderating role
Hsiao, Aaron; Ma, Emily Jintao; Lloyd, Kathleen; Reid, Sacha - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 1, pp. 76-108
Persistent link: https://www.econbiz.de/10012157315
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya; Ooncharoen, Nantana; … - In: Journal of international business and economics : JIBE 13 (2013) 4, pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
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Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
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The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction
Doğantekin, Ali; Boǧan, Erhan; Dedeoğlu, Bekir Bora - In: Tourism management perspectives : TMP 45 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014283435
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The role of sense of calling in the relationships between human resource practices, turnover intention and employee satisfaction in the hotel industry
Davras, Özgür - In: Journal of hospitality and tourism insights 7 (2024) 2, pp. 1031-1049
Persistent link: https://www.econbiz.de/10014526842
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Determinants of online hotel booking intentions : website quality, social presence, affective commitment, and e-trust
Amin, Muslim; Ryu, Kisang; Cobanoglu, Cihan; Nizam, Ahmad - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 845-870
Persistent link: https://www.econbiz.de/10012649552