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Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience

Raju, G. Amar; Roy, Souvik; Mandal, Santanu - In: International journal of services, economics and management 9 (2018) 3/4, pp. 208-230

Persistent link: https://www.econbiz.de/10012035887

Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

Persistent link: https://www.econbiz.de/10012168816

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

An investigation of online food aggregator (OFA) service : do online and offline service quality distinct?

Yusra, Yusra; Caraka, Rezzy Eko; Agus, Arawati; … - In: Serbian journal of management : an international … 15 (2020) 2, pp. 277-294

Persistent link: https://www.econbiz.de/10012418167

E-commerce logistics service quality : customer satisfaction and loyalty

Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014306944

How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk

Ha Thu Nguyen; Anh Chi Phan; Phuong Hien Nguyen - In: International journal of electronic marketing and … 14 (2023) 3, pp. 257-274

Persistent link: https://www.econbiz.de/10014310029

Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting

Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499

Persistent link: https://www.econbiz.de/10012099746

Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72

Persistent link: https://www.econbiz.de/10012154594

Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?

Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317

Persistent link: https://www.econbiz.de/10011722302

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