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~subject:"Online retailing"
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Online retailing
Service quality
21,439
Nigeria
21,354
Dienstleistungsqualität
20,688
Customer satisfaction
15,261
Kundenzufriedenheit
13,675
Consumer behaviour
7,326
Konsumentenverhalten
7,130
Relationship marketing
6,852
Beziehungsmarketing
6,805
Unternehmensberatung
4,437
Consultancy services
3,638
Qualitätsmanagement
2,837
Quality management
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2,396
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1,991
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1,927
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1,924
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1,909
Health care
1,651
Gesundheitsversorgung
1,620
Bank
1,616
Customer service
1,477
Kundenservice
1,373
Gesundheitswesen
1,351
Health care system
1,332
Product quality
1,290
Online-Handel
1,279
Economic growth
1,276
Produktqualität
1,270
customer satisfaction
1,267
Wirtschaftswachstum
1,246
Job satisfaction
1,231
Arbeitszufriedenheit
1,226
Dienstleistungssektor
1,213
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Usman, Osly
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Ba, Sulin
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Carlson, Jamie
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Kalia, Prateek
6
Parayitam, Satyanarayana
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Román, Sergio
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Xu, Xun
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Prybutok, Victor R.
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Sajad Rezaei
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4
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4
Sparks, Beverley
4
Verma, Pranay
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Ye, Qiang
4
Zhang, Min
4
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4
Zhang, Ziqiong
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3
Anderson, Rolph E.
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Arora, Richa
3
Aslam, Wajeeha
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Ater, Itai
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Baier, Daniel
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Cho, Yun Kyung
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Porta Medika <Projekt>
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Journal of retailing and consumer services
85
International journal of electronic marketing and retailing : IJEMR
26
Journal of business research : JBR
26
Journal of internet commerce
23
International journal of hospitality management
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
Cogent business & management
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of retail & distribution management
15
International journal of retail and distribution management
15
Journal of electronic commerce research : JECR
15
The service industries journal
14
Tourism management : research, policies, practice
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
Asia Pacific journal of marketing and logistics
11
International journal of business information systems : IJBIS
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
International journal of electronic customer relationship management : IJECRM
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of strategic marketing
9
International journal of electronic business : IJEB
8
International journal of internet marketing and advertising : IJIMA
8
Journal of retailing
8
Journal of travel and tourism marketing
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Information systems and e-business management : ISeB
7
International journal of production economics
7
International journal of quality & reliability management
7
Journal of marketing management : MM
7
Journal of organizational computing and electronic commerce
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Service business
7
The international review of retail, distribution and consumer research
7
Information systems research : ISR
6
International journal of electronic commerce : IJEC
6
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
6
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ECONIS (ZBW)
1,274
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1
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
2
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
3
Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy
;
Sudeep, S.
;
Kumar, Alok
- In:
International journal of Indian culture and business …
24
(
2021
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
Saved in:
4
Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
5
Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima
;
Oberoi, Manpreet Kaur
- In:
Global journal of business management : GJBM
10
(
2016
)
2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
Saved in:
6
The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas
;
Keni, Keni
;
Tan, Pauline Henriette …
- In:
Gadjah Mada international journal of business
21
(
2019
)
2
,
pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
Saved in:
7
Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong
;
Abdul Rahman
;
Connie, Gan
;
Osman, Zahir
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
Saved in:
8
A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram
;
Sandhiya M
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 849-857
Persistent link: https://www.econbiz.de/10012542566
Saved in:
9
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
10
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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