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European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir; Hitz, Christian - In: Acta oeconomica Pragensia : vědecký časopis Vysoke … 26 (2018) 3, pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Wettbewerbsvorteile durch Wissen : Knowledge-Management, CRM und Change-Management verbinden
Mescheder, Bernhard; Sallach, Christian - 2012
Persistent link: https://www.econbiz.de/10009566655
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Wettbewerbsvorteile durch Wissen : Knowledge Management, CRM und Change Management verbinden
Mescheder, Bernhard - 2012
Theoretische Grundlagen: Einleitung -- Wissen und Wissensmanagement -- Kundenbeziehungen und Wissen -- Change Management -- Konfigurationsprobleme und wissensbasierte Systeme -- Fallstudien: Fallstudie 1: Schlanke und sichere Prozesse -- Fallstudie 2: Erhöhung der Kundenbindung -- Fallstudie 3:...
Persistent link: https://www.econbiz.de/10014015938
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CRM and retail service quality : front-line employee perspectives
O'Reilly, Kelly; Paper, David - In: International journal of retail & distribution management 40 (2012) 11, pp. 865-881
Persistent link: https://www.econbiz.de/10009686411
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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics
Jham, Vimi - In: International journal of strategic change management : IJSCM 4 (2012) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10009756682
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Reorganize for resilience : putting customers at the center of your business
Gulati, Ranjay - 2009
Persistent link: https://www.econbiz.de/10003874834
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People-driven processes in customer relationship management
Shang, Shari S. C.; Lin, Shu Fang - In: The service industries journal 30 (2010) 13/14, pp. 2441-2456
Persistent link: https://www.econbiz.de/10008809578