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The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
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When the customer is the patient : lessons from healthcare research on patient satisfaction and service quality ratings
Vogus, Timothy J.; McClelland, Laura E. - In: Human resource management review 26 (2016) 1, pp. 37-49
Persistent link: https://www.econbiz.de/10011429341
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An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna; Anand, Byram; Bashir, Irfan - In: International journal of quality and service sciences 7 (2015) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
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Explaining hospital performance via the cube one framework
Massimino, Phoebe M.; Kopelman, Richard E.; Joseph, Meg L. - In: Journal of organizational effectiveness : people and … 2 (2015) 1, pp. 73-90
Persistent link: https://www.econbiz.de/10011302471
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Using sentiment analysis to review patient satisfaction data located on the internet
Hopper, Anthony M.; Uriyo, Maria - In: Journal of health organization and management 29 (2015) 2, pp. 221-233
Persistent link: https://www.econbiz.de/10011303645
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Relating patient satisfaction to nurses' job satisfaction, job security, and obidience OCBs
Mahmoud, Ali Bassam; Reisel, William D. - In: International journal of pharmaceutical and healthcare … 8 (2014) 1, pp. 47-61
Persistent link: https://www.econbiz.de/10010365485
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Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya; Wilson, Kathryn S. - In: Journal of health organization and management 30 (2016) 7, pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
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Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?
Giovanis, Apostolos N.; Pierrakos, George - In: The marketing review 15 (2015) 4, pp. 439-463
Persistent link: https://www.econbiz.de/10011551330
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Healthcare service quality effect on patient satisfaction and behavioural intentions in corporate hospitals in India
Jandavath, Rama Krishna Naik; Byram, Anand - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 48-74
Persistent link: https://www.econbiz.de/10011563854