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Consumers' cooperation with sustainability programs : the role of luxury branding and profit motive attribution
Chen, Ning; Espinoza Petersen, Francine - In: Journal of macromarketing 42 (2022) 4, pp. 655-672
Persistent link: https://www.econbiz.de/10013475292
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Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model
Demydyuk, Ganna V.; Carlbäck, Mats - In: Tourism economics : the business and finance of tourism … 30 (2024) 4, pp. 844-875
Persistent link: https://www.econbiz.de/10014580960
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Effect of service quality on the profitability of hospitality industry : a dynamic panel data analysis in Taiwan
Lee, Cheng-Wen; Chou, Chin-Mei - In: The empirical economics letters : a monthly … 13 (2014) 10, pp. 1045-1053
Persistent link: https://www.econbiz.de/10010527323
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Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.; Gursoy, Dogan - In: International journal of hospitality management 28 (2009) 2, pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
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The impact of customer relationship management through implementation of information systems
Ku, Edward C. S. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1085-1102
Persistent link: https://www.econbiz.de/10008824981
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Customer profitability analysis : an avant-garde approach to reveneue optimisation in hotels
Iyengar, Anand; Suri, Ketan - In: International journal of revenue management : IJRM 6 (2012) 1/2, pp. 127-143
Persistent link: https://www.econbiz.de/10009427098
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Cost-to-serve : a strategic tool for decision making in hotel industry using fuzzy technique
Parkhi, Shilpa; Patil, Sandeep; Sharma, Ayush - In: International journal of services and operations management 26 (2017) 4, pp. 476-497
Persistent link: https://www.econbiz.de/10011760632
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Information technology, customer satisfaction, and profit : theory and evidence
Mithas, Sunil; Krishnan, Mayuram S.; Fornell, Claes - In: Information systems research : ISR 27 (2016) 1, pp. 166-181
Persistent link: https://www.econbiz.de/10011460172
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The effect of CRM implementation on pharmaceutical industry's profitability : the case of Tunisia
Ammari, Nedra Bahri; Soliman, Khalid S. - In: Management research review 39 (2016) 8, pp. 854-878
Persistent link: https://www.econbiz.de/10011534313
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Customer satisfaction and competencies : an econometric study of an Italian bank
Gritti, Paola; Foss, Nicolai J. - In: Applied economics letters 17 (2010) 16/18, pp. 1811-1817
Persistent link: https://www.econbiz.de/10009232139