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Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts

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A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors

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Cultural influences on B2B service quality-satisfaction-loyalty

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Refining value-based differentiation in business relationships : a study of the higher order relationship building blocks that influence behavioural intentions

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Service quality and satisfaction in business-to-business services

Spreng, Richard A.; Shi, Linda Hui; Page, Thomas J. - In: The journal of business & industrial marketing 24 (2009) 8, pp. 537-548

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Leistungsqualität und Preisfairness als Einflussfaktoren der Kundenzufriedenheit in industriellen Geschäftsbeziehungen

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Network partner knowledge and internal relationships influencing customer relationship quality and company performance

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Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

Persistent link: https://www.econbiz.de/10010355996

Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities

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Managing service quality in high customer contact B2B services across domestic and international markets

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