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~subject:"Qualitätsmanagement"
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Interrelationships among quali...
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Qualitätsmanagement
Service quality
21,753
Dienstleistungsqualität
20,837
Customer satisfaction
6,739
Kundenzufriedenheit
6,523
Consumer behaviour
4,812
Konsumentenverhalten
4,749
Relationship marketing
4,488
Beziehungsmarketing
4,448
Quality management
2,599
Wirtschaftsprüfung
2,483
Financial audit
2,481
Krankenhaus
2,138
Hospital
2,130
Health care
1,718
Gesundheitsversorgung
1,631
USA
1,428
United States
1,406
Gesundheitswesen
1,323
Health care system
1,305
Product quality
1,224
Produktqualität
1,212
service quality
1,195
Customer service
1,184
Theorie
1,144
Theory
1,142
Kundenservice
1,126
Dienstleistungssektor
1,063
Service industry
1,061
Germany
950
Deutschland
947
Loyalty
836
Hotel industry
825
Hotellerie
823
Beschwerdemanagement
810
Complaint management
810
Online retailing
746
Online-Handel
746
E-commerce
736
Electronic Commerce
736
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Online availability
All
Undetermined
1,057
Free
427
Type of publication
All
Article
1,990
Book / Working Paper
641
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,827
Aufsatz in Zeitschrift
1,827
Aufsatz im Buch
158
Book section
158
Hochschulschrift
144
Thesis
123
Graue Literatur
114
Non-commercial literature
114
Arbeitspapier
57
Working Paper
57
Collection of articles of several authors
46
Sammelwerk
46
Conference paper
38
Konferenzbeitrag
38
Bibliografie enthalten
33
Bibliography included
33
Case study
29
Fallstudie
29
Konferenzschrift
25
Aufsatzsammlung
23
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Handbook
9
Handbuch
9
Textbook
9
Guidebook
4
Ratgeber
4
Collection of articles written by one author
3
Nachschlagewerk
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Dissertation u.a. Prüfungsschriften
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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Language
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English
2,270
German
374
Czech
1
French
1
Polish
1
Spanish
1
Author
All
Bruhn, Manfred
34
Shahin, Arash
17
Prybutok, Victor R.
12
McFadden, Kathleen L.
11
Rahman, Zillur
11
Talib, Faisal
11
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Cheng, Ching-Chan
6
Dwivedi, Yogesh Kumar
6
Gowen, Charles, III.
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Prybutok, Victor
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
Universität Potsdam
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kennzahlen
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
International journal of productivity and quality management : IJPQM
74
The TQM journal : the international review of organizational improvement
66
International journal of quality & reliability management
62
Quality management journal : QMJ
49
Total quality management & business excellence
49
International journal of quality and service sciences
33
International journal of services and operations management
30
International journal of production research
27
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Journal of health organization and management
19
Health care management review : HCM review
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
International journal of services and operations management : IJSOM
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Benchmarking : an international journal
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Gabler Edition Wissenschaft
8
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Source
All
ECONIS (ZBW)
2,626
USB Cologne (EcoSocSci)
11
EconStor
1
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1
Interrelationships among quality enablers, service quality, patients' satisfaction and
loyalty
in
hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
2
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
3
Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model : implications for excellence...
Salah, Souraj
;
Salah, Danial
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012648724
Saved in:
4
Multi-stakeholders' assessment of bike sharing service quality based on
DEMATEL
-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
5
A quality evaluation model for the design quality of online shopping websites
Cebi, Selcuk
- In:
Electronic commerce research and applications
12
(
2013
)
2
,
pp. 124-135
Persistent link: https://www.econbiz.de/10010504882
Saved in:
6
A combined AHP-TOPSIS-
DEMATEL
approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek
;
Seth, Nitin
;
Dixit, Jitendra Kumar
- In:
Electronic commerce research
22
(
2022
)
3
,
pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
Saved in:
7
Prioritizing enablers for service quality in healthcare sector : a
DEMATEL
approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Journal of health organization and management
36
(
2022
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10013367397
Saved in:
8
A quantitative framework for health‐care service quality assessment in India
Thakkar, Jitesh J.
;
Thanki, Shashank
;
Guru, Sunita
- In:
Journal of modelling in management
18
(
2023
)
4
,
pp. 1064-1092
Persistent link: https://www.econbiz.de/10014335064
Saved in:
9
The assessment of service quality in private
hospitals
in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
10
Latent classes of service quality, logistics costs and
loyalty
Juntunen, Jouni
;
Juntunen, Mari
;
Juga, Jari
- In:
International journal of logistics : research and …
18
(
2015
)
5
,
pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
Saved in:
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