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~subject:"Quality management"
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Subject
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Quality management
Service quality
21,458
Dienstleistungsqualität
20,707
Customer satisfaction
15,272
Kundenzufriedenheit
13,687
Bewertung
13,158
Evaluation
13,015
Marktforschung
12,269
Consumer behaviour
9,156
Konsumentenverhalten
8,926
Relationship marketing
7,132
Beziehungsmarketing
7,081
Market research
6,833
Theorie
6,285
Theory
6,137
Zeit
5,122
Deutschland
5,038
Time
4,909
USA
4,057
Germany
4,009
United States
3,730
Qualitätsmanagement
3,003
Wirtschaftsprüfung
2,547
Financial audit
2,537
evaluation
2,279
Krankenhaus
1,982
Hospital
1,962
Health care
1,706
Gesundheitsversorgung
1,671
Customer service
1,502
Schätzung
1,466
Product quality
1,448
Gesundheitswesen
1,433
Produktqualität
1,430
Kundenservice
1,394
Online-Handel
1,386
Estimation
1,383
Online retailing
1,381
Health care system
1,372
Marketing
1,310
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All
Undetermined
1,090
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438
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Article
2,194
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705
Journal
7
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Article in journal
1,926
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1,926
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220
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220
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149
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149
Hochschulschrift
140
Thesis
120
Arbeitspapier
64
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64
Collection of articles of several authors
61
Sammelwerk
61
Konferenzschrift
43
Bibliografie enthalten
42
Bibliography included
42
Case study
42
Fallstudie
42
Conference paper
39
Konferenzbeitrag
39
Conference proceedings
31
Aufsatzsammlung
30
Amtsdruckschrift
27
Government document
27
research-article
23
Lehrbuch
11
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10
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10
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9
case-report
6
Advisory report
4
Gutachten
4
Ratgeber
4
conceptual-paper
4
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3
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3
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3
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3
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2
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2
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English
2,455
German
463
Undetermined
2
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1
French
1
Polish
1
Spanish
1
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Bruhn, Manfred
33
Schreier, Gerhard
16
Shahin, Arash
16
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
Antony, Jiju
10
McFadden, Kathleen L.
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Witell, Lars
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Hopbach, Achim
5
Jochem, Roland
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Wolf, Claudia
5
Zhang, Min
5
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Hochschulrektorenkonferenz
31
IGI Global
7
OECD
4
Springer Fachmedien Wiesbaden
4
National Bureau of Economic Research
3
Springer-Verlag GmbH
3
Taylor and Francis.
3
Bundesinstitut für Berufsbildung
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Nomos Verlagsgesellschaft
2
University of Madras / Department of Commerce
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitstagung zur Evaluation an Hochschulen <2, 2001, Berlin>
1
Arbeitstagung zur Evaluation an Hochschulen <4, 2003, Potsdam>
1
Aspen Systems Corporation
1
Bayerisches Staatsinstitut für Hochschulforschung und Hochschulplanung
1
Berliner Evaluationstagung <3, 2002, Berlin>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Centrum für Hochschulentwicklung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Deutschland / Senat der Bundesforschungsanstalten
1
Ecorys
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Generaldirektion Beschäftigung, Soziales und Integration / Unit Future of Work, Youth Employment
1
Evangelische Fachhochschule Berlin
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
107
International journal of productivity and quality management : IJPQM
85
The TQM journal : the international review of organizational improvement
74
International journal of quality & reliability management
60
Total quality management & business excellence
51
Quality management journal : QMJ
48
Beiträge zur Hochschulpolitik
35
International journal of quality and service sciences
33
International journal of services and operations management
30
International journal of production research
26
Auditing : a journal of practice & theory
21
Health care management review : HCM review
20
Journal of health organization and management
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Amfiteatru economic : an economic and business research periodical
17
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
Cogent business & management
15
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
Journal of air transport management
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of production economics
13
International journal of services, economics and management
12
Service business
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
Business process management journal
10
Gabler Edition Wissenschaft
10
International Journal of Quality & Reliability Management
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Projekt Qualitätssicherung
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
International journal of services and operations management : IJSOM
9
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Source
All
ECONIS (ZBW)
2,866
Other ZBW resources
38
RePEc
2
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1
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1
Quality
evaluation
of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
2
Qualitätskonzept für ein Bankenrating im Internet
Kohlhof, Joachim
-
1998
-
1. Aufl.
Persistent link: https://www.econbiz.de/10014268064
Saved in:
3
Mystery shoppers : an
evaluation
of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
4
The effect of expecting to evaluate on quality and satisfaction evaluations
Ofir, Chezy
;
Simonson, Itamar
-
1999
Persistent link: https://www.econbiz.de/10001453931
Saved in:
5
A case study of applying importance : performance analysis in orthopedic department to evaluate service quality
Wu, Hsin-Hung
;
Hsieh, Shu-Min
- In:
International journal of management and decision making …
12
(
2012/13
)
1
,
pp. 50-68
Persistent link: https://www.econbiz.de/10009743574
Saved in:
6
A new approach on the quality
evaluation
of tourist services
Butnaru, Gina Ionela
;
Miller, Amanda
;
Nita, Valentin
; …
- In:
Economic research
31
(
2018
)
1,2
,
pp. 1418-1436
Persistent link: https://www.econbiz.de/10012391501
Saved in:
7
Evaluation
of fresh food logistics service quality using online customer reviews
Chen, Shan
;
Wang, Yibing
;
Han, Shuihua
;
Lim, Ming Kim
- In:
International journal of logistics : research and …
26
(
2023
)
8
,
pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
Saved in:
8
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
9
Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival
time
Anderson, David
;
Gao, Guodong
;
Golden, Bruce
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2178-2190
Persistent link: https://www.econbiz.de/10010479075
Saved in:
10
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
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