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Case study-based learning in customer-centric operations management : unleashing the potential of experiential learning and accreditation
Medini, Khaled; Szirbik, Nick; Ezzat, Omar - In: Journal of education for business 95 (2020) 5, pp. 297-306
Persistent link: https://www.econbiz.de/10012260114
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Quality of relationships with alternative suppliers : the role of supplier resilience and perceived benefits in supply networks
Börekçi, Dilek Yilmaz; Say, Arzu Işeri; Kabasakal, Hayat - In: Journal of management & organization : JMO 20 (2014) 6, pp. 808-831
Persistent link: https://www.econbiz.de/10011905894
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Qualitätsmanagement in Netzwerken der Integrierten Versorgung : Ansätze zur Steuerung durch Selbstbewertung und Patientenbefragung
Mühlbacher, Axel; Nübling, Matthias; Niebling, Wilhelm - 2003
Persistent link: https://www.econbiz.de/10001772397
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Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping; Ziqi Liao - In: International journal of hospitality management 35 (2013), pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
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A Quality Value Chain Network : Linking Supply Chain Quality to Customer Lifetime Value
Yu, Qiuping; Shunko, Masha; Mankad, Shawn - 2017
We create a quality value chain network concept to analyze the impact of supply chain quality (SCQ) on the customer lifetime value (CLV). We apply our framework to a rich dataset from a major restaurant chain utilizing text analysis of the complaints to measure SCQ, a two-stage least squares...
Persistent link: https://www.econbiz.de/10014120958
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Mass customization: balancing customer desires with operational reality
Ismail, Hossam (contributor) - In: Mass customization : challenges and solutions, (pp. 85-109). 2006
Persistent link: https://www.econbiz.de/10003375762
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Evaluating a model for cost-effective data quality management in a real-world CRM setting
Even, Adir; Shankaranarayanan, Ganesan; Berger, Paul D. - In: Decision support systems : DSS ; the international journal 50 (2010/11) 1, pp. 152-163
Persistent link: https://www.econbiz.de/10008746892
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Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
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Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
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Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214
Persistent link: https://www.econbiz.de/10011376522