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Delighted or outraged? : uncovering key drivers of exceedingly positive and negative theme park guest experiences

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Experiential consumption of a South African wine farm destination as an agritourism attraction

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The influence of dynamic pricing on consumer trust, value, and loyalty relationships in theme parks

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Relationship marketing in the casino industry

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Casino service quality, tiered customer segments, and casino player retention

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Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation

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Customer preferences for staycation package attributes

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Non-complementary behavior and guest service management

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